At a Glance
- Tasks: Troubleshoot IT issues and support local infrastructure for high service availability.
- Company: Join a dynamic team at Randstad Technologies in Northwich.
- Benefits: Competitive pay of £18/hr and hands-on experience in a tech role.
- Other info: Immediate interviews available – don’t miss your chance!
- Why this job: Make a real impact by solving problems and supporting users daily.
- Qualifications: 2 years in IT support, strong Windows 11 and customer service skills.
The predicted salary is between 36000 - 40000 £ per year.
Role: IT Operations Support Analyst
Type: Contract (6 Months)
Location: Northwich, UK
Work Model: Fully Onsite (5 days in office)
Payrate: 18 GBP/hr on PAYE
What You'll Do:
- Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
- Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
- Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.
What We're Looking For:
- Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
- Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required.
- Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education.
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately.
Please apply with a copy of your CV or send it to praveen.sukkala2@randstaddigital.com.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Operations Support Analyst - Northwich, UK employer: Randstad Digital
At Randstad Technologies, we pride ourselves on being an excellent employer, offering a dynamic work environment in Northwich where collaboration and innovation thrive. Our commitment to employee growth is evident through continuous training opportunities and a supportive culture that values your contributions. Join us for a rewarding career where you can make a meaningful impact while enjoying competitive pay and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Support Analyst - Northwich, UK
✨Tip Number 1
Get your tech skills ready! Brush up on your knowledge of Windows 11, MS Office 365, and remote software like Bomgar. We want to see you shine in those areas during the interview!
✨Tip Number 2
Practice your problem-solving skills! Think of some real-life scenarios where you’ve resolved IT issues. We love hearing about how you tackled challenges and kept customers happy.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on LinkedIn. We can’t stress enough how valuable it is to have insider info and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the quickest way to get noticed. Make sure your CV highlights your relevant experience and skills, and don’t forget to tailor it for the role!
We think you need these skills to ace IT Operations Support Analyst - Northwich, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical IT customer support. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with Windows 11 and MS Office 365!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and resolve incidents efficiently, so let us know how you’ve done this before!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember that this is a professional application. Strike a balance between being approachable and showcasing your expertise in IT support. We’re looking for someone who can connect with customers while getting the job done!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the quickest way for us to receive your CV and get you in the running for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Randstad Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MS Office 365, and the tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of incidents you've resolved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and customer service approach.
✨Familiarise Yourself with ITIL Processes
Since the role involves conforming to ITIL processes, it’s a good idea to understand the basics of ITIL and how it applies to incident management. This will demonstrate your commitment to best practices in IT support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of incidents you might encounter, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
