At a Glance
- Tasks: Lead and motivate a team while ensuring top-notch technical support for users.
- Company: Join a dynamic IT company focused on continuous service improvement.
- Benefits: Competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: 4 days onsite in Fareham with potential for contract extension.
- Why this job: Make a real impact by enhancing user experience and leading a passionate team.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Fareham (4 days onsite)
Contract Length: 6 Months with potential extension
About the Role
We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our client support team. Based in their Fareham office, this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance.
Key Responsibilities
- Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and guiding professional development.
- Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes.
- Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams.
- Quality Assurance: Conduct regular ticket audits and call monitoring to maintain an exceptional standard of customer service and technical accuracy.
Service Desk Team Lead in Hampshire employer: Randstad Digital
Randstad Digital is an excellent employer for Senior Android Engineers, offering a dynamic work culture that fosters collaboration and innovation. With a focus on employee growth, the company provides opportunities for professional development and exposure to cutting-edge technologies, including AI-assisted coding tools. Located in the United Kingdom, Randstad Digital values its team members by promoting a healthy work-life balance and a supportive environment that encourages creativity and high-impact contributions.
