At a Glance
- Tasks: Lead and support a team of Regulatory Agents to ensure excellent customer outcomes.
- Company: Join a dynamic financial services company in Newcastle Upon Tyne.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Perfect for those looking to advance their career in a fast-paced setting.
- Why this job: Make a real difference by coaching and motivating your team.
- Qualifications: People management and complaints handling experience required.
The predicted salary is between 44595 - 54505 £ per year.
- Team Supervisor
- Duration: 6-Month Contract
- IR35 Status: Inside IR35
The Role
- Lead, coach, and support a dedicated team of Regulatory Agents, Customer Outcome Testing
- Responsible for the day-to-day management of a team of up to 6 colleagues.
- Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.
- Lead, motivate and recognize colleagues through open and honest communication.
- Monitor and review individual colleagues and team progress against business objectives.
- Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department’s training and competency framework.
- Pro-actively build and maintain relationships between teams and departments.
- Use a wide range of communication tools (including Huddles/Stand-Ups, Buzz Sessions, Team Meetings) to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
- Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.
What We Need Some of the essential skills and experience that we require a candidate to have includes but not limited to:
- People Management including Coaching is essential.
- Experience of complaints and/or escalation management is key.
- Experience within Financial Services, or other regulated environments is highly desirable.
- Contact Centre experience would be extremely advantageous.
- Experience working within a dynamic, fast paced environment is preferable.
- Experience of dealing with vulnerable customers is also highly desirable.
Interested in taking the next step in your career? Apply now or send a direct message to discuss!
#Regulatory Supervisor #Banking Jobs #Contact Centre #Compliance Jobs #Job Search #Hiring #Careers #Customer Outcomes #North East Jobs #Quality Management #Team Leadership#Oversee #Quality Assurance #Complaint Handling
Supervisor employer: Randstad Digital UK
As a Supervisor in Newcastle Upon Tyne, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our culture fosters open communication and collaboration, ensuring that your contributions are recognised and valued while providing ample opportunities for professional advancement. Join us to be part of a team that is committed to delivering exceptional customer outcomes and making a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Randstad Digital UK.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Randstad Digital UK might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Randstad Digital UK will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Randstad Digital UK. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Randstad Digital UK confidence in your short-term commitment to the role.
How to prepare for a job interview at Randstad Digital UK
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Randstad Digital UK.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Randstad Digital UK that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
