Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead automation projects and enhance IT service delivery through strategic improvements.
- Company: Dynamic tech firm in Sheffield with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Join a team driving innovation and making a real impact in IT services.
- Qualifications: 8 years of IT experience with strong service management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Role: Specialist Engineering
Location: Sheffield, UK
Type: Hybrid (3 days a week)
Job Description:
- Primary skill: Automation Engineer
- Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services.
- Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organisational needs.
- Service Strategy: Develop and implement service strategies, processes, and practices to improve service delivery and customer satisfaction.
- Performance Monitoring: Monitor service performance using key metrics and KPIs, and implement corrective actions as needed to maintain service quality.
- Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability, and customer satisfaction.
- Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.
- Change Management: Oversee change management activities related to IT services, ensuring minimal disruption to business operations.
- Service Reporting: Produce regular service performance reports and communicate findings to stakeholders.
- Budget Management: Manage service budgets, ensuring cost-effective delivery of services.
- Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies, and standards, and manage associated risks.
To be successful in this role, you should meet the following requirements:
- 8 years of total IT experience with 5 years of relevant IT Service Management experience.
- Diploma in BE/BTech/MTech/MSc in Computer Science/IT preferred or any engineering field considered or equivalent.
- ITIL, PMP, or other relevant certifications are highly desirable.
- Strong understanding of IT service management frameworks and best practices.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong analytical and problem-solving skills.
- Experience in managing service performance metrics and KPIs.
- Knowledge of incident, problem, and change management processes.
- Budget management and financial acumen.
- Knowledge of distributed compute systems, especially virtualisation platforms, is preferred.
Skills:
- Mandatory Skills: Major incident management, Stakeholder Management.
Specialist Engineer (Permanent) employer: Randstad Digital UK
Contact Detail:
Randstad Digital UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Engineer (Permanent)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Specialist Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service management and automation. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific projects where you improved service delivery or managed incidents effectively. We want to see how you’ve made a difference in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Specialist Engineer (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist Engineer role. Highlight your experience in IT service management and automation engineering, and don’t forget to mention any relevant certifications like ITIL or PMP. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience with service lifecycle management and stakeholder collaboration. Let us know how you can drive continuous improvement at StudySmarter!
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just listing duties. Use metrics to demonstrate your impact, like improvements in service delivery or customer satisfaction. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team. We can’t wait to hear from you!
How to prepare for a job interview at Randstad Digital UK
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management frameworks and best practices. Be ready to discuss how you've applied these in your previous roles, especially in automation and incident management.
✨Showcase Your Collaboration Skills
Since stakeholder collaboration is key for this role, prepare examples of how you've successfully engaged with both technical and business stakeholders. Highlight any specific projects where your communication made a difference.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you've driven continuous improvement initiatives. Be prepared to share how these efforts enhanced service efficiency or customer satisfaction, and what metrics you used to measure success.
✨Be Ready for Scenario Questions
Expect scenario-based questions related to incident and problem management. Practice articulating your thought process for resolving issues and managing change while minimising disruption to operations.