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- Tasks: Lead automation projects and enhance IT service delivery through strategic improvements.
- Company: Dynamic tech firm in Sheffield with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Join a team driving innovation and improving customer satisfaction in IT services.
- Qualifications: 8 years of IT experience with strong service management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Sheffield, UK
Type: Hybrid (3 days a week)
Job Description:
- Primary skill: Automation Engineer
- Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services.
- Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organisational needs.
- Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction.
- Performance Monitoring: Monitor service performance using key metrics and KPIs and implement corrective actions as needed to maintain service quality.
- Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability, and customer satisfaction.
- Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.
- Change Management: Oversee change management activities related to IT services, ensuring minimal disruption to business operations.
- Service Reporting: Produce regular service performance reports and communicate findings to stakeholders.
- Budget Management: Manage service budgets, ensuring cost-effective delivery of services.
- Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies, and standards, and manage associated risks.
To be successful in this role, you should meet the following requirements:
- 8 years of total IT experience with 5 years of relevant IT Service Management experience.
- Diploma in BE/BTech/MTech/MSc in Computer Science/IT preferred or any engineering field considered or equivalent.
- ITIL, PMP, or other relevant certifications are highly desirable.
- Strong understanding of IT service management frameworks and best practices.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong analytical and problem-solving skills.
- Experience in managing service performance metrics and KPIs.
- Knowledge of incident, problem, and change management processes.
- Budget management and financial acumen.
- Knowledge of distributed compute systems, especially virtualization platforms, is preferred.
Mandatory Skills: Major incident management, Stakeholder Management.
Specialist Engineer employer: Randstad Digital UK
Contact Detail:
Randstad Digital UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to highlight how your skills in service lifecycle management and stakeholder collaboration align with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on your experience with incident management and performance monitoring to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Specialist Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist Engineer role. Highlight your experience in IT service management and automation engineering, and don’t forget to mention any relevant certifications like ITIL or PMP. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your experience with stakeholder collaboration and continuous improvement initiatives, as these are key for us.
Showcase Your Achievements: When detailing your work experience, focus on specific achievements rather than just listing duties. Use metrics to demonstrate your impact, like improvements in service delivery or successful incident management. We love seeing how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our culture and values while you’re at it!
How to prepare for a job interview at Randstad Digital UK
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management frameworks and best practices. Be ready to discuss how you've applied these in your previous roles, especially in automation and incident management.
✨Showcase Your Collaboration Skills
Since stakeholder collaboration is key for this role, prepare examples of how you've successfully engaged with both technical and business stakeholders. Highlight any specific projects where your communication made a difference.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you've driven continuous improvement initiatives. Be prepared to share how these efforts enhanced service efficiency or customer satisfaction, and what metrics you used to measure success.
✨Be Budget Savvy
As budget management is part of the role, come equipped with examples of how you've managed service budgets effectively. Discuss any cost-saving measures you've implemented and how they benefited your previous employers.