At a Glance
- Tasks: Lead and support a team of Regulatory Agents to ensure excellent customer outcomes.
- Company: Dynamic financial services company in Newcastle with a focus on quality management.
- Benefits: Competitive pay, professional development, and a supportive team environment.
- Other info: Join a fast-paced environment with opportunities for growth and development.
- Why this job: Take the next step in your career while making a real impact on customer satisfaction.
- Qualifications: People management and coaching experience, preferably in financial services or contact centres.
The predicted salary is between 28350 - 34650 £ per year.
- Regulatory Supervisor Location: Newcastle Upon
- Tyne
Duration: 6-Month Contract IR35 Status: Inside IR35 The Role Lead, coach, and support a dedicated team of Regulatory Agents, Customer Outcome Testing Responsible for the day-to-day management of a team of up to 6 colleagues.
Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.
Lead, motivate and recognize colleagues through open and honest communication.
Monitor and review individual colleagues and team progress against business objectives.
Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department’s training and competency framework.
Pro-actively build and maintain relationships between teams and departments.
Use a wide range of communication tools (including Huddles/Stand-Ups, Buzz Sessions, Team Meetings) to effectively communicate business expectations, provide updates and positively promote business and process change, ensuring colleagues have the confidence to always provide excellent service to customers.
Encourage an environment where regular feedback from colleagues is gathered, listened to and actioned to help continuous improvement.
What We Need Some of the essential skills and experience that we require a candidate to have includes but not limited to: People Management including Coaching is essential.
Experience of complaints and/or escalation management is key.
Experience within Financial Services, or other regulated environments is highly desirable.
Contact Centre experience would be extremely advantageous.
Experience working within a dynamic, fast paced environment is preferable.
Experience of dealing with vulnerable customers is also highly desirable.
Interested in taking the next step in your career?
Apply now or send a direct message to discuss! #Regulatory Supervisor #Banking Jobs #Contact Centre #Compliance Jobs #Job Search #Hiring #Careers #Customer Outcomes #North East Jobs #Quality Management #Team Leadership#Oversee #Quality Assurance #Complaint Handling
Regulatory Supervisor employer: Randstad Digital UK
Randstad Digital UK is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With a focus on employee growth, you will have access to continuous learning opportunities while working on impactful projects that reach millions of users globally. Located in a dynamic environment, we prioritise quality and teamwork, making it a rewarding place for experienced Android engineers to thrive.
