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- Tasks: Lead IT service management and drive continuous improvement for seamless operations.
- Company: Dynamic engineering firm in Sheffield with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with excellent career advancement opportunities.
- Why this job: Join a team that values innovation and collaboration while making a real impact.
- Qualifications: 8 years of IT experience with strong service management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Role: Specialist Engineering
Location: Sheffield, UK
Type: Hybrid (3 days a week)
Job Description:
- Primary skill: Automation Engineer
- Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services.
- Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organisational needs.
- Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction.
- Performance Monitoring: Monitor service performance using key metrics and KPIs and implement corrective actions as needed to maintain service quality.
- Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability, and customer satisfaction.
- Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.
- Change Management: Oversee change management activities related to IT services, ensuring minimal disruption to business operations.
- Service Reporting: Produce regular service performance reports and communicate findings to stakeholders.
- Budget Management: Manage service budgets, ensuring cost-effective delivery of services.
- Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies, and standards, and manage associated risks.
To be successful in this role you should meet the following requirements:
- 8 years of total IT experience with 5 years of relevant IT Service Management experience.
- Diploma in BE/BTech/MTech/MSc in Computer Science/IT preferred or any engineering field considered or equivalent.
- ITIL, PMP, or other relevant certifications are highly desirable.
- Strong understanding of IT service management frameworks and best practices.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong analytical and problem-solving skills.
- Experience in managing service performance metrics and KPIs.
- Knowledge of incident, problem, and change management processes.
- Budget management and financial acumen.
- Knowledge of distributed compute systems, especially virtualisation platforms, is preferred.
Skills:
- Mandatory Skills: Major incident management, Stakeholder Management.
Crane Engineer / Crane Specialist employer: Randstad Digital UK
Contact Detail:
Randstad Digital UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crane Engineer / Crane Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Crane Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their service strategies and performance metrics. This will help us show that you’re not just another candidate, but someone who genuinely understands their needs.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you’ve handled incidents or improved service delivery in past roles. We want to hear about your experiences and how they align with the responsibilities of a Crane Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Crane Engineer / Crane Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Crane Engineer role. Highlight your experience in IT service management and any relevant projects that showcase your skills in automation and stakeholder collaboration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around service strategy and continuous improvement.
Showcase Your Certifications: If you have ITIL, PMP, or any other relevant certifications, make them stand out! These qualifications are highly desirable for us, so don’t forget to mention them prominently in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Randstad Digital UK
✨Know Your Stuff
Make sure you brush up on your IT service management frameworks and best practices. Be ready to discuss your experience with major incident management and stakeholder collaboration, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Highlight your analytical skills and how you've used KPIs to monitor service performance and drive improvements.
✨Engage with Stakeholders
Think about how you've successfully collaborated with cross-functional teams in the past. Be prepared to share specific instances where your communication skills made a difference in aligning services with organisational needs.
✨Budget Savvy
Since budget management is crucial for this role, come equipped with examples of how you've managed service budgets effectively. Discuss any cost-saving initiatives you've implemented that improved service delivery without compromising quality.