Position: I&C Contact Coordinator
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Contract Type: Rolling Contract (Long-term contract, strong chance to temp to perm conversion)
Location: Bristol (BS34 8HP) - Hybrid working
Hours: 37 hours per week
Pay Rate: £13.45 per hour
About the Company
Our client is a leading international renewable energy business specializing in the development of utility-scale solar power projects. By delivering intelligent and sustainable solutions, they generate clean, reliable electricity for homes and businesses across Europe and beyond. Committed to a green future, they foster a fast-paced, collaborative, and innovative working environment.
Purpose of the Role
The I&C Contact Coordinator takes end-to-end ownership of booking and managing metering appointments for Industrial & Commercial (I&C) customers. Managing a variety of campaigns-including faults, 2G to 4G upgrades, dumb-to-AMR transitions, and supplier-driven requests-this role focuses on proactive customer contact via phone and email.
The successful candidate will deliver a high-quality, customer-first service while consistently hitting contractual KPIs and SLAs. You will ensure all customer requirements, site access needs, and safety considerations are accurately captured to maximize field job completion. Additionally, you will support the field workforce by processing appointment amendments (reschedules/cancellations) and logging crucial environmental, health, and safety information.
Key Responsibilities & Accountabilities
Appointment Scheduling: Book and schedule business-to-business (B2B) metering appointments across multiple campaigns via proactive outbound calling, inbound calls, and email.
Logistics & Access Management: Take full ownership of site access arrangements, including securing permits, managing RAMS (Risk Assessments and Method Statements), arranging specialist vehicle hire, and handling other ad-hoc requirements.
Query Resolution: Manage, track, and resolve operational queries through the internal company query portal in line with agreed processes and SLAs.
H&S Support: Handle and log environmental, health, and safety incident calls directly from field operatives under the company's emergency reporting protocols. xgikmsk
Stakeholder Collaboration: Resolve internal and external stakeholder queries and escalations using effective written and verbal communication, working collaboratively across operational teams.
Performance & Data Inte...
Customer Service Coordinators in Winterbourne employer: Randstad Delivery
At DS Smith, we pride ourselves on being an exceptional employer that values ambition and hands-on learning. Located in the heart of Blunham, our state-of-the-art manufacturing facility offers a dynamic work culture where employees can thrive, develop new skills, and enjoy competitive pay along with benefits like paid holidays and exclusive discounts. Join us to not only advance your career as a Machine/Production Operative but also to be part of a supportive team that encourages growth and progression into permanent roles.
