At a Glance
- Tasks: Support patients transitioning home with exceptional service and care.
- Company: Join a compassionate team dedicated to improving patient quality of life.
- Benefits: Competitive pay, full training, and a supportive work environment.
- Other info: Modern office setting with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while working in a friendly team.
- Qualifications: Customer service experience and a caring, proactive attitude.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has arisen for a Patient Coordinator to join our friendly team. Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.
MAIN RESPONSIBILITIES
- Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
- Confirm all details that we have been given by healthcare professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
- Liaise with healthcare professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to; Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multi task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
Patient Experience Coordinator – Hospital2Home in Thatcham employer: Randstad Delivery
Join our dedicated team as a Patient Experience Coordinator in Maidenhead, where you will play a vital role in enhancing the lives of patients transitioning from hospital to home. We pride ourselves on fostering a supportive and collaborative work environment, offering comprehensive training and opportunities for personal growth, all while making a meaningful impact in the healthcare sector. With a focus on customer excellence and teamwork, this position is perfect for those who are passionate about patient care and looking to contribute to a compassionate service.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Coordinator – Hospital2Home in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with patient services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for patient care during interviews. Share personal stories or experiences that highlight your empathy and commitment to improving patient lives. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Experience Coordinator – Hospital2Home in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Patient Experience Coordinator role. Highlight any customer service experience and your ability to work in a team, as these are key for us at Hospital2Home.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about improving patient experiences and how you can contribute to our friendly team. Keep it professional but let your personality show through!
Showcase Your Communication Skills:Since this role involves liaising with patients and healthcare professionals, make sure your written application demonstrates your excellent verbal and written communication skills. We want to see how you can connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Randstad Delivery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Experience Coordinator role. Familiarise yourself with the responsibilities and how they contribute to improving patient quality of life. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your proactive and caring attitude.
✨Practice Your Communication Skills
Given the importance of communication in this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on maintaining a professional yet friendly tone, just like you would with patients and healthcare professionals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
