At a Glance
- Tasks: Support patients transitioning from hospital to home with care and compassion.
- Company: Join a friendly team dedicated to improving patient quality of life.
- Benefits: Competitive pay, full training, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and a caring attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has arisen for a Patient Coordinator to join our friendly team. Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.
Main Responsibilities
- Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
- Confirm all details that we have been given by healthcare professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
- Liaise with healthcare professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to; Updating of patient records, processing chemist orders, prescription collection
Key Skills
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multi task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
Patient Coordinator H2H. Job in Maidenhead Education & Training Jobs in Thatcham employer: Randstad Delivery
Join our dedicated team in Maidenhead as a Patient Coordinator, where you will play a vital role in enhancing the quality of life for patients transitioning from hospital to home. We pride ourselves on fostering a supportive and friendly work environment, offering comprehensive training and opportunities for personal growth, all while making a meaningful impact in the healthcare sector. With a focus on teamwork and exceptional customer service, this position is perfect for those looking to contribute positively to the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator H2H. Job in Maidenhead Education & Training Jobs in Thatcham
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support patients. This will help you connect your passion for patient care with their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with patients and healthcare professionals, being clear and confident in your speech is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you went above and beyond for a customer. This will demonstrate your proactive attitude and commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Patient Coordinator H2H. Job in Maidenhead Education & Training Jobs in Thatcham
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences that highlight your commitment to improving patient quality of life, as this role is all about making a difference.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the responsibilities of the Patient Coordinator role.
Highlight Your Customer Service Skills:Since this position involves a lot of interaction with patients and healthcare professionals, emphasise your customer service experience. Share examples of how you've provided excellent service in previous roles, especially in busy environments.
Keep It Professional Yet Friendly:Your written application should strike a balance between professionalism and friendliness. Use a warm tone that reflects our team culture, and don’t forget to proofread for clarity and correctness before hitting send!
How to prepare for a job interview at Randstad Delivery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Coordinator role and its responsibilities. Familiarise yourself with the Hospital2Home service and how it supports patients post-hospitalisation. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your patience, empathy, and proactive attitude, as these are key traits they’re looking for.
✨Practice Your Communication Skills
As a Patient Coordinator, you'll need to communicate effectively with patients and healthcare professionals. Practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training programmes, or how success is measured in the role. This shows that you’re engaged and serious about the position.
