At a Glance
- Tasks: Support patients transitioning from hospital to home with care and compassion.
- Company: Join a friendly team dedicated to improving patient quality of life.
- Benefits: Competitive pay, full training, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in patients' lives while working in a modern office.
- Qualifications: Customer service experience and a caring attitude are essential.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has arisen for a Patient Coordinator to join our friendly team. Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. H2H work closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.
MAIN RESPONSIBILITIES
- Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
- Confirm all details that we have been given by healthcare professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
- Liaise with healthcare professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to; Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multi task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
Patient Coordinator H2H in Thatcham employer: Randstad Delivery
Join our dedicated team as a Patient Coordinator in Maidenhead, where you will play a vital role in enhancing the quality of life for patients transitioning from hospital to home. We pride ourselves on fostering a supportive and friendly work environment, offering comprehensive training and opportunities for personal growth, all while making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator H2H in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with patient services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for helping others! During interviews, share personal stories that highlight your empathy and commitment to patient care. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Coordinator H2H in Thatcham
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for helping patients. Share any relevant experiences that highlight your commitment to improving patient quality of life, especially in a customer service role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Patient Coordinator position. Use keywords from the job description, like 'customer excellence' and 'empathetic', to show that you understand what we're looking for.
Highlight Your Communication Skills:Since this role involves liaising with patients and healthcare professionals, emphasise your verbal and written communication skills. Give examples of how you've successfully resolved queries or provided excellent service in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Randstad Delivery
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Patient Coordinator H2H. Familiarise yourself with the specifics of the role, such as patient interaction and liaising with healthcare professionals. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your patience, empathy, and proactive attitude, as these are key traits for success in this position.
✨Practice Your Communication Skills
As a Patient Coordinator, you'll need to communicate effectively with patients and healthcare professionals. Practise articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with the types of questions you might face.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and how success is measured in the role. This shows that you're not only interested in the job but also in how you can contribute to the team's success.
