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For Companies At a Glance
- Tasks: Provide top-tier customer support and manage order processing efficiently.
- Company: Join Client Nutrition International, a leader in healthcare supply.
- Benefits: Earn £13.50 per hour with a supportive team environment.
- Why this job: Be the vital link between products and those who need them.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Office-based role with opportunities for professional growth.
The predicted salary is between 11 - 16 £ per hour.
Join Our Team: Customer Service Order Entry Clerk
Location: Sittingbourne (Office-based)
Shift hours: Mon - Thu (09:00-5:30) & Fri (09:00 - 4:15)
Contract: 6 Months
Pay rate: £ 13.50 per hour
Are you a detail-oriented professional with a passion for providing top-tier customer support? Client Nutrition International is looking for a Customer Service Order Entry Clerk to join our team in Sittingbourne. In this role, you will be the vital link between our products and the hospitals, wholesalers, and patients who rely on them.
The Role
Your primary mission is to provide excellent service through efficient order processing and proactive communication. You will manage approximately 160 product lines and support up to 650 customer delivery points.
Key Responsibilities:
- Order Management: Process daily customer and sample orders accurately and timely across various platforms.
- Problem Solving: Act as the first point of contact for internal and external queries, resolving issues with empathy and business focus.
- Relationship Building: Work closely with dedicated TLC accounts to foster strong partnerships and track deliveries from warehouse to doorstep.
- Coordination: Liaise with warehouse and delivery partners to ensure service standards are consistently met.
- Inventory Communication: Proactively notify customers of out-of-stock situations and monitor shelf-life requirements.
What We're Looking For
We need a team player who can balance administrative precision with a helpful, professional telephone manner.
Essential Qualifications & Skills:
- Experience: Previous experience in a Customer Service role is essential.
- Education: GCSEs in Maths and English.
- Tech Savvy: Computer literate with proficiency in Microsoft Excel and Word.
- Communication: Excellent telephone manner and strong verbal/written communication skills.
- Detail-Oriented: A high level of accuracy and attention to detail is required for order processing.
- Bonus Points: Previous experience using SAP is highly beneficial.
Order Entry Clerk in Sittingbourne employer: Randstad Delivery
Contact Detail:
Randstad Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Entry Clerk in Sittingbourne
✨Tip Number 1
Get to know the company! Research Client Nutrition International and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires a professional telephone manner, consider doing mock calls with friends or family. This will help you feel more confident when handling customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Order Entry Clerk in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your detail-oriented approach to the Order Entry Clerk role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about providing top-tier customer support and how your previous roles have prepared you for this position.
Show Off Your Tech Skills: Since we’re looking for someone who’s tech-savvy, don’t forget to mention your proficiency in Microsoft Excel and Word. If you’ve got experience with SAP, make sure to highlight that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our team in Sittingbourne!
How to prepare for a job interview at Randstad Delivery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Order Entry Clerk. Familiarise yourself with order management processes and customer service principles, as these will be key topics during your chat.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues in the past. Highlight your ability to empathise with customers while maintaining a business focus, as this is crucial for the role.
✨Demonstrate Your Attention to Detail
Since accuracy is vital in order processing, think of instances where your attention to detail made a difference. Whether it’s catching an error or ensuring timely communication, share these experiences to show you’re the right fit.
✨Brush Up on Your Tech Skills
Make sure you're comfortable with Microsoft Excel and Word, as well as any other relevant software. If you have experience with SAP, don’t forget to mention it! Being tech-savvy can set you apart from other candidates.
