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- Tasks: Be the friendly face of our luxurious residential development, ensuring exceptional service and safety.
- Company: Join a prestigious residential community that values customer service and attention to detail.
- Benefits: Enjoy a night shift role with flexible hours and the chance to work in a beautiful environment.
- Why this job: Make a real impact by creating a welcoming atmosphere and supporting residents' needs.
- Qualifications: Experience in customer service, excellent communication skills, and a proactive approach are essential.
- Other info: This role is perfect for those looking to work nights and weekends while gaining valuable experience.
Are you a customer service-focused individual with a proactive approach and a meticulous eye for detail? Our prestigious residential development is seeking a highly personable and professional Porter to join our dedicated on-site team. This is a fantastic opportunity to work in a beautiful building and contribute to a thriving community. This is a night shift and weekend position.
About the Role:
As Porter, you will be the friendly face of our development, ensuring residents receive exceptional service and creating a welcoming and secure environment. You will play a key role in maintaining the cleanliness, safety, and overall presentation of the building and grounds.
Hours: Night shift and Weekends (7:00PM-7:00AM)
Key Responsibilities:
- Client Interaction: Act as the primary point of contact for residents, addressing their needs and concerns promptly and professionally.
- Security: Manage access to the building via the intercom system, monitor CCTV, conduct regular patrols, and report any suspicious activity to the Building Manager.
- Cleanliness & Maintenance: Maintain the cleanliness of all communal areas, including the concierge office, hallways, and grounds. Carry out minor maintenance tasks (e.g., changing light bulbs, minor furniture assembly).
- Logistics: Manage the receipt, logging, and delivery of parcels and recorded delivery letters to residents.
- Administration: Maintain accurate records in the PC-based diary and key/fire logbook. Manage contractor access and ensure all personnel are signed in and out.
- Communication: Handle telephone enquiries, logging messages in the diary. Report any issues or maintenance requirements promptly to the Building Manager.
Skills & Experience:
- Proven experience in a customer-facing role within a hotel, residential development, or similar environment.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a proactive approach to problem-solving.
- Ability to work independently and as part of a team.
- Computer literacy.
- Security conscious.
- Fluent English (written and spoken).
If you are a highly motivated and customer-focused individual with a genuine desire to provide exceptional service, we encourage you to apply.
Night Porter employer: Randstad Delivery
Contact Detail:
Randstad Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific needs of a residential development. Understanding the unique challenges and expectations of residents can help you stand out during interviews, showing that you're proactive and ready to provide exceptional service.
✨Tip Number 2
Highlight your customer service experience in similar environments. Be prepared to share specific examples of how you've successfully handled resident concerns or improved their experience, as this will demonstrate your suitability for the role.
✨Tip Number 3
Showcase your attention to detail and problem-solving skills. During any discussions or interviews, mention instances where your meticulous nature has led to positive outcomes, especially in maintaining cleanliness or security.
✨Tip Number 4
Be ready to discuss your availability and flexibility for night shifts and weekends. Since this role requires working during these hours, expressing your commitment and readiness to adapt will make you a more attractive candidate.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, particularly in hotel or residential settings. Emphasise your communication skills and attention to detail, as these are crucial for the Night Porter position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific examples from your past experiences that demonstrate your proactive approach and ability to handle client interactions effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to security management, cleanliness maintenance, and administration. Mention any experience with CCTV monitoring or managing deliveries, as these are key responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Night Porter role.
How to prepare for a job interview at Randstad Delivery
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for residents. Be prepared to share examples of how you've provided exceptional customer service in previous roles, highlighting your proactive approach and ability to address concerns promptly.
✨Demonstrate Attention to Detail
This role requires a meticulous eye for detail. During the interview, mention specific instances where your attention to detail made a difference, whether in maintaining cleanliness or ensuring safety protocols were followed.
✨Familiarise Yourself with Security Protocols
Understanding security measures is crucial for this position. Brush up on common security practices and be ready to discuss how you would manage access to the building and handle any suspicious activity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios related to client interaction, maintenance tasks, or emergency situations, and how you would respond effectively.
