At a Glance
- Tasks: Support patients transitioning from hospital to home with care and coordination.
- Company: Join a compassionate team dedicated to improving patient quality of life.
- Benefits: Earn £13.50 per hour, enjoy full-time hours, and receive comprehensive training.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in patients' lives while working in a friendly environment.
- Qualifications: Customer service experience and a caring, proactive attitude are essential.
An excellent opportunity has arisen for a Patient Coordinator to join our friendly team. Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Hospital2Home's (H2H) role is to support the patients feeding once they have left the hospital and returned home. H2H works closely with our dedicated nursing service who oversee the clinical aspects of patient feeding. The H2H customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. You will also undergo our training program overseen by our team trainer.
MAIN RESPONSIBILITIES
- Welcome all patients or carers to the Hospital2Home Service in a friendly and professional manner
- Confirm all details that we have been given by healthcare professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met and working to resolve this if not
- Liaise with healthcare professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and healthcare professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and healthcare professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to; Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
- Ability to prioritise, multi task and work under pressure
- Developed interpersonal and organisational skills
- Ability to work as part of a team
Patient Coordinator H2H in Maidenhead employer: Randstad Delivery
Join our dedicated team as a Patient Coordinator in Maidenhead, where you will play a vital role in enhancing the lives of patients through exceptional service and support. We pride ourselves on fostering a collaborative and friendly work environment, offering comprehensive training and opportunities for personal growth within the healthcare sector. With a focus on patient care and a commitment to excellence, this position not only provides meaningful work but also allows you to be part of a company that truly values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator H2H in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about roles like the Patient Coordinator. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their mission in supporting patients post-hospitalisation. This will help you show how you can contribute to their goal of improving patient quality of life.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you’ve gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Patient Coordinator H2H in Maidenhead
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're passionate about helping patients. Share any relevant experiences that highlight your commitment to improving lives, especially in a healthcare setting.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Patient Coordinator role. Highlight your customer service experience and any skills that match the job description, like communication and organisational skills.
Be Professional Yet Friendly:Since this role involves a lot of patient interaction, your written application should reflect a friendly yet professional tone. We want to see that you can connect with people while maintaining professionalism.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Randstad Delivery
✨Know the Role Inside Out
Make sure you thoroughly understand the Patient Coordinator role and its responsibilities. Familiarise yourself with the Hospital2Home service and how it supports patients post-hospitalisation. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your patience, empathy, and proactive attitude, as these are key traits they’re looking for.
✨Practice Your Communication Skills
Given the importance of communication in this role, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with friends or family, focusing on maintaining a confident and friendly tone, especially over the phone.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training programmes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
