At a Glance
- Tasks: Support customers and manage admin tasks in a dynamic team environment.
- Company: Join Trostre, a leading steel manufacturer focused on sustainable packaging.
- Benefits: Earn £14.51 per hour, enjoy remote work options, and receive paid holidays.
- Other info: Opportunity for progression into permanent roles and exclusive discounts.
- Why this job: Make a difference in customer service while gaining valuable experience.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 29000 - 30000 £ per year.
Customer Service Representative at Trostre, a leading steel manufacturer focused on sustainable packaging from tin, chrome and polymer steel. The role requires an individual who can work on their own initiative and is proactive, reliable, and a team player.
Location & Hours
- Location: TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2 days per week remote working available after training)
- Shift pattern: Mon‑Fri, 08:30‑16:45 with a 45 minute unpaid break daily (37.5 hours per week)
- Duration: 3 months initially
- Start date: ASAP (within 1‑2 weeks)
- Pay: £14.51 per hour
Responsibilities
- Supporting the team with administrative backlog
- Offering customer support to stakeholders, both internal and external
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Conducting order entry via internal systems and spreadsheets
- Creating sales orders and processing promptly and accurately
- Managing the input of orders and ensuring availability of product
- Putting together presentation packs for stakeholders
- Generating and analysing reports as required by management
- Providing quotations to customers in a timely manner
- Recording and resolving customer complaints
- Being involved in customer service improvement interventions
- Collaborating data into IT systems
- Adhering to UK Health and Safety legislation and company policies relating to such at all times
Requirements & Experience
- Prior experience in a customer facing administrative role
- Previous experience working with numerical data
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in‑house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Exceptional attention to detail
Benefits
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300 for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
Application Information
All applicants are subject to vetting checks including but not limited to: Right to work check, medical assessment and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service & Admin Specialist — Hybrid (2 Remote Days) in Llanelli employer: Randstad Delivery
At TATA Trostre, we pride ourselves on being an excellent employer, offering a supportive work culture that values initiative and teamwork. Our hybrid working model allows for flexibility with two remote days per week after training, while our commitment to employee growth is evident through opportunities for progression into permanent roles and competitive pay. Join us in Llanelli, where you can contribute to sustainable packaging solutions and enjoy exclusive benefits like discounts and referral bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Admin Specialist — Hybrid (2 Remote Days) in Llanelli
✨Tip Number 1
Get to know the company! Research Trostre and their focus on sustainable packaging. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or assist stakeholders. Role-playing these situations can boost your confidence for the interview.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with MS Office and any in-house systems. Maybe even bring examples of reports or presentations you've created in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Customer Service & Admin Specialist — Hybrid (2 Remote Days) in Llanelli
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and admin experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Trostre. Keep it friendly and professional, and don’t forget to mention your proactive approach.
Show Off Your IT Skills:Since strong IT literacy is key for this role, make sure to mention any relevant software or systems you’ve worked with. We love seeing candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Randstad Delivery
✨Know the Company Inside Out
Before your interview, take some time to research Trostre and their focus on sustainable packaging. Understanding their values and mission will help you align your answers with what they’re looking for in a candidate.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight your proactive approach and how you’ve gone the extra mile to ensure customer satisfaction.
✨Demonstrate Your IT Proficiency
Make sure to brush up on your MS Office skills and any relevant IT systems you’ve used before. Be prepared to discuss how you’ve used technology to streamline processes or improve efficiency in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics or how success is measured in the customer service department.
