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- Tasks: Handle calls, record requests, and coordinate with teams to ensure smooth operations.
- Company: Join Randstad CPE, a diverse and equality-focused employer in the heart of Oxford.
- Benefits: Earn £11.50-£12.90 per hour, plus holiday pay and increased rates for bank holidays.
- Why this job: Gain valuable experience in a dynamic environment while supporting essential services in the NHS.
- Qualifications: Must have a recent DBS check and be eligible to work in the UK.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
Looking for an position in Oxford as a Helpdesk Operator? Please see details of a position that may be perfect for you Helpdesk Operator Location: OX3 7L Shift: Monday to Sunday (Shift patterns – 8am to 4.30pm, 9am to 5.30pm, 2pm to 10.30pm, 8pm to 8am) Pay: £11.50 per hour + holiday pay, or £12.90 per hour without holiday pay (increased rates foro bank holidays, evenings and weekends) Contract: Temp to April 2025 Requirements: DBS (issued within last 3 months) Responsibilities: Incoming and outgoing calls and provide accurate information to callers promptly Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system Ensure service requests are passed on to the appropriate department Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff Coordinating the daily work flow between Services Team (Housekeeping, Hard FM, Porters). Source any additional information in order to respond to Trust staff enquiries accurately and efficiently Proactively provide customers with information on outstanding work requests Undertake general administration to support the department, ensuring all service standards are met. A flexible approach to service provision is essential and the contents of this job description may therefore require amendment from time to time in line with working requirements If this sounds like something you would be interested in, please click apply or get in touch by emailing emma.howells@ (url removed) or calling (phone number removed) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Helpdesk Operator employer: Randstad Delivery
Contact Detail:
Randstad Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operator
✨Tip Number 1
Familiarize yourself with the CAFM system mentioned in the job description. Understanding how to navigate and utilize this system will give you an edge during the interview, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service or helpdesk roles. Be prepared to discuss specific situations where you effectively handled inquiries or resolved issues, as this will demonstrate your capability to manage the responsibilities outlined in the job.
✨Tip Number 3
Since the role requires a flexible approach, think of examples from your past work where you adapted to changing circumstances or worked outside of standard hours. This will show that you are a team player who can adjust to the needs of the service.
✨Tip Number 4
Research the NHS Trusts and their services in the Oxford area. Being knowledgeable about the organization you’ll be supporting will not only impress during the interview but also help you understand the context of the role better.
We think you need these skills to ace Helpdesk Operator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Helpdesk Operator position. Understand the responsibilities and requirements, especially the need for a recent DBS check.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize any previous roles that involved handling calls or coordinating workflows.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and flexibility. Mention specific examples of how you've successfully managed customer inquiries or worked in a team environment.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that your contact details are correct and that you have included all necessary documents.
How to prepare for a job interview at Randstad Delivery
✨Know the Shift Patterns
Familiarize yourself with the shift patterns mentioned in the job description. Be prepared to discuss your availability and flexibility regarding the different shifts, as this is crucial for the role.
✨Understand the Responsibilities
Review the key responsibilities of a Helpdesk Operator, such as handling incoming and outgoing calls and recording customer requests. Be ready to provide examples from your past experience that demonstrate your ability to manage these tasks effectively.
✨Highlight Your Communication Skills
Since the role involves dealing with various stakeholders, emphasize your communication skills. Prepare to discuss how you have successfully interacted with clients or team members in previous roles, ensuring clarity and efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to coordinate between departments or handle client inquiries, and be ready to explain your approach and the outcomes.
