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- Tasks: Make a difference by supporting patients and coordinating their healthcare needs.
- Company: Join Abbott, a leading healthcare company with a friendly team atmosphere.
- Benefits: Enjoy competitive pay, flexible work options, and fantastic perks like gym access and discounts.
- Why this job: Be part of a role that truly impacts lives while developing your customer service skills.
- Qualifications: Customer service experience and a caring, proactive attitude are essential.
- Other info: Full training provided, with opportunities for career growth and recognition.
The predicted salary is between 27300 - 36400 £ per year.
Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? An excellent opportunity has arisen for a leading healthcare company, Abbott, looking for a customer service coordinator to join our friendly team based in Sittingbourne.
Main Purpose of the role: As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carer details, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient. Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is a role for someone who wants to make a difference to people’s lives. All new starters will undertake a 2-month training program overseen by our team trainer.
Details:
- Pay Rate: £13.50
- Locations: Sittingbourne
- Duration: 12 months (possibility of extension)
- Hours per week: 37.5 hours (7.5 hours per day)
- Shift Patterns: Monday - Friday: between 08:00 - 20:00 (Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.)
- 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)
On Call Requirements: Coordinators are required to complete on-call segments, in addition to your normal working shift patterns. Coordinators are scheduled on a rota to complete the following minimum on-call requirements:
- Two overnight segments per month: (Monday–Friday): 8:00 PM – 8:00 AM
- Weekend overnight segments: Saturday: 5:00 PM – 9:00 AM (Sunday morning), Sunday: 5:00 PM – 8:00 AM (Monday morning)
- One weekend daytime segment: Saturday: 1:00 PM – 5:00 PM or Sunday: 9:00 AM – 1:00 PM or 1:00 PM – 5:00 PM
These on-call segments are paid at an enhanced rate. There is also an opportunity to work the late shift following a midweek on-call segment if required. Rotas are compiled in advance and there is opportunity to swap segments fairly amongst the team.
Main Responsibilities:
- Confirm all details that we have been given by health care professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met
- Liaise with health care professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and health care professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and health care professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to updating of patient records, processing chemist orders, prescription collection
Key Skills:
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
Benefits: As you’d expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role.
- Option to work from home 1 day per week
- Free on-site parking
- Onsite canteen including a Starbucks station
- Onsite gym including a peloton bike
- Outside seating areas
- Team social events
- Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas
- Access to employee assistance programmes including financial advice and counselling services
- Full training provided
Customer Service Specialist employer: Randstad Delivery
Contact Detail:
Randstad Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Research Abbott and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll be chatting with patients and healthcare professionals. Role-play with a friend to get comfortable with common scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in the role and the team dynamics. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our friendly team at Abbott.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience in customer service and how it aligns with our mission to make a difference in people's lives.
Showcase Your Communication Skills: Since this role involves liaising with patients and healthcare professionals, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Emphasise Empathy and Understanding: We’re looking for someone who is patient and caring. In your application, share examples of how you've provided exceptional service in challenging situations, showing your ability to empathise with customers.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Randstad Delivery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the key skills mentioned in the job description, like customer service experience and communication skills. This will help you tailor your answers to show how you fit the role perfectly.
✨Show Your Empathy
Since this role involves making a difference in people's lives, be prepared to discuss how you've demonstrated empathy in previous roles. Share specific examples where you went above and beyond for a customer or patient, highlighting your caring and understanding nature.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Your Communication Skills
As a Customer Service Coordinator, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions and showcasing your professional telephone manner.