At a Glance
- Tasks: Manage customer orders, resolve queries, and support internal staff in a dynamic environment.
- Company: Join Holcim, a leading company with a supportive team culture.
- Benefits: Enjoy competitive pay, paid holidays, and exclusive discounts.
- Other info: Flexible shifts and opportunities for career progression await you!
- Why this job: Gain valuable experience in customer service and administration with potential for permanent roles.
- Qualifications: Previous admin or customer service experience and strong IT skills required.
The predicted salary is between 14.5 - 14.5 £ per hour.
Are you an experienced administrator or customer service advisor? We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience.
Role: Customer service rep/ Administrator
Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (37.5hrs paid)
Pay: £14.50 per hour
Duration: 3 months initially with the potential to go perm
Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based)
Main tasks include:
- Ensure that orders are received when goods/services have been supplied
- Liaising with suppliers to resolve any invoice queries
- Answering the telephones and passing on messages in a professional manner
- Taking customer orders
- Updating customers on orders and deliveries
- Dealing with any customer queries
- Supporting internal staff with pricing queries
- Data entry
Requirements:
- Excellent IT skills and proficient in the use of Google suite
- Flexible and adaptable attitude with ability to prioritise a range of different tasks
- Exceptional communication skills, at all levels, both written and verbal
- Excellent organisational and time management skills
- Excellent interpersonal skills with other members of staff at all levels of the organisation
- Confident, enthusiastic and tenacious
- Previous admin or customer service experience
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £25* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Customer service rep/ Administrator employer: Randstad Delivery
Tata Steel Trostre is an exceptional employer, offering a dynamic work environment where experienced High Voltage Electrical Engineers can thrive. With a strong focus on employee growth, competitive benefits including a generous pension scheme and annual pay reviews, and a commitment to safety and collaboration, Tata Steel Trostre provides a rewarding career path in the heart of Llanelli. Join a team that values innovation and efficiency while contributing to the production of high-quality steel for the packaging industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service rep/ Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Randstad Delivery.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Randstad Delivery. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer service rep/ Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Randstad Delivery.
How to prepare for a job interview at Randstad Delivery
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Randstad Delivery's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Randstad Delivery offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
