At a Glance
- Tasks: Manage customer orders, resolve queries, and support internal staff in a dynamic environment.
- Company: Join Holcim, a leading company with a focus on customer service excellence.
- Benefits: Earn £13.45 per hour with potential for permanent position and flexible shifts.
- Other info: Enjoy a 6-12 month contract with opportunities for career growth.
- Why this job: Gain valuable experience in customer service and administration while working in a supportive team.
- Qualifications: Previous admin or customer service experience and strong IT skills required.
The predicted salary is between 28000 - 28000 € per year.
Are you an experienced administrator or customer service advisor? We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience.
Role: Administrator
Shifts: Monday - Friday, 2 shifts on rotation 7.30am-4.30pm and 8.30am - 5.30pm
Pay: £13.45 per hour
Duration: 6-12 months contract with the potential to go permanent depending on performance
Location: Holcim, High Rd offices, Nether Kellet, Carnforth, LA6 1EA
Main tasks include:
- Ensure that orders are received when goods/services have been supplied
- Liaising with suppliers to resolve any invoice queries
- Answering the telephones and passing on messages in a professional manner
- Taking customer orders
- Updating customers on orders and deliveries
- Dealing with any customer queries
- Supporting internal staff with pricing queries
- Data entry
Requirements: Excellent IT skills and proficient in the use of Google suite.
Customer Service/Administrator employer: Randstad Delivery
Holcim is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in the picturesque setting of Nether Kellet, our team enjoys a collaborative environment where your contributions are recognised and rewarded, alongside competitive pay and flexible shifts that promote work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service/Administrator role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research Holcim and understand their values and services. This way, you can tailor your answers to show how your experience aligns with what they’re looking for.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for admin and customer service roles, so you feel confident when it’s your turn.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service/Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous admin and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Holcim. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your IT Skills:Since excellent IT skills are a must, make sure to mention your proficiency with Google Suite. If you’ve got any specific examples of how you’ve used these tools effectively, share them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Randstad Delivery
✨Know Your Stuff
Make sure you brush up on your admin and customer service skills before the interview. Familiarise yourself with common tasks like order processing and handling customer queries, as these will likely come up in conversation.
✨Showcase Your IT Skills
Since the role requires excellent IT skills, be prepared to discuss your experience with Google Suite. Maybe even mention specific tools you've used and how they helped you in previous roles. This will show that you're ready to hit the ground running.
✨Practice Professional Communication
As you'll be dealing with customers and suppliers, practice answering the phone and passing on messages in a clear and professional manner. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Prepare Questions
Have a few questions ready for the interviewer about the company culture or the team you'll be working with. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
