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- Tasks: Investigate returned medical products and analyse data to improve healthcare outcomes.
- Company: Join a leading global healthcare manufacturer dedicated to quality and innovation.
- Benefits: Enjoy full training, career progression, free parking, and a subsidised canteen.
- Why this job: Make a real impact in healthcare while working in a supportive, modern environment.
- Qualifications: GCSEs in Maths and English; IT skills and attention to detail are essential.
- Other info: Night shift role with a 4 on, 4 off schedule; no prior experience needed.
Complaints Investigator (Night Shift)
Location: Witney, Oxfordshire (OX29 0YL)
Shift Pattern: 4 on, 4 off – 7:00 PM to 7:00 AM
Pay Rate: £16.49 per hour
Contract: Temporary
About the RoleAre you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We\’re hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney.
This is not a customer service position – instead, you will play a vital part in analysing returned medical products, identifying causes of issues, and contributing to ongoing product and process improvements.
Key Responsibilities
Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards.
Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues.
Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability.
Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives.
New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product introductions.
What We\’re Looking For
IT Proficiency: Comfortable using Excel, Word, and internal systems for documentation and analysis.
Detail-Oriented: Strong focus on accuracy and process compliance.
Analytical Thinking: Able to identify trends, draw insights, and support data-driven decision-making.
Excellent Communication: Able to clearly document findings and collaborate with global colleagues.
Minimum Education: GCSEs or equivalent in Maths and English.
Desirable (Not Essential)
Exposure to lab practices, root cause analysis, or regulated environments.
Familiarity with complaint handling in healthcare, pharma, or diagnostics.
What We Offer
Full training provided – no prior experience required!
Work that matters – support the delivery of safe and effective medical devices.
Career progression opportunities in a growing and supportive team.
Clean, modern facilities with on-site perks including free parking and subsidised canteen.
Additional Requirements
Eligibility to live and work in the UK.
Ability to provide a 5-year referencing history (employment or alternative activity).
Ready to Make a Difference?Apply now via this advert or email to or call (phone number removed) and ask for Akhil to learn more!
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Complaints Investigator - Night Shift employer: Randstad Delivery
Contact Detail:
Randstad Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator - Night Shift
✨Tip Number 1
Familiarise yourself with the healthcare and medical device industry. Understanding the regulatory standards and quality compliance will give you an edge during interviews, as it shows your commitment to the role.
✨Tip Number 2
Brush up on your analytical skills. Practice using Excel for data analysis, as this is a key part of the job. Being able to demonstrate your proficiency in identifying trends and patterns will impress potential employers.
✨Tip Number 3
Prepare examples of how you've contributed to process improvements in previous roles. This will showcase your ability to think critically and suggest enhancements, which is crucial for the continuous improvement aspect of the position.
✨Tip Number 4
Network with professionals in the healthcare sector. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Complaints Investigator - Night Shift
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Complaints Investigator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your analytical thinking, attention to detail, and IT proficiency in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles or experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that explains your motivation for applying and how you can contribute to the company's goals. Mention your passion for quality and improving healthcare outcomes, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Complaints Investigator role.
How to prepare for a job interview at Randstad Delivery
✨Understand the Role
Make sure you fully grasp what a Complaints Investigator does. Familiarise yourself with the responsibilities, especially around product investigations and data analysis. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully identified trends or solved complex problems. Highlight your ability to analyse data and draw insights, as this is crucial for the position.
✨Emphasise Attention to Detail
Since the role requires a strong focus on accuracy and compliance, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a difference.
✨Prepare for Collaboration Questions
As the job involves liaising with various stakeholders, think of examples that demonstrate your communication skills and ability to work in a team. Be prepared to discuss how you handle feedback and collaborate with others to achieve common goals.