At a Glance
- Tasks: Manage customer orders, resolve queries, and support internal staff in a dynamic environment.
- Company: Join Holcim, a leading company with a supportive team culture.
- Benefits: Earn £13.45 per hour, enjoy paid holidays, and access exclusive discounts.
- Other info: Flexible shifts, excellent career progression opportunities, and a friendly work atmosphere.
- Why this job: Gain valuable experience in customer service and administration with potential for permanent roles.
- Qualifications: Previous admin or customer service experience and strong IT skills required.
The predicted salary is between 27000 - 28000 € per year.
Are you an experienced administrator or customer service advisor? We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience.
Role: Administrator
Shifts: Monday - Friday, 2 shifts on rotation 7.30am-4.30pm and 8.30am - 5.30pm
Pay: £13.45 per hour
Duration: 6-12 months contract with the potential to go perm dependant on performance
Location: Holcim, High Rd offices, Nether Kellet, Canforth, LA6 1EA
Main tasks include:
- Ensure that orders are received when goods/services have been supplied
- Liaising with suppliers to resolve any invoice queries
- Answering the telephones and passing on messages in a professional manner
- Taking customer orders
- Updating customers on orders and deliveries
- Dealing with any customer queries
- Supporting internal staff with pricing queries
- Data entry
Requirements:
- Excellent IT skills and proficient in the use of Google suite & Microsoft Office suite
- Flexible and adaptable attitude with ability to prioritise a range of different tasks
- Exceptional communication skills, at all levels, both written and verbal
- Excellent organisational and time management skills
- Excellent interpersonal skills with other members of staff at all levels of the organisation
- Confident, enthusiastic and tenacious
- Previous admin or customer service experience
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £25* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service/Administrator in Carnforth employer: Randstad Delivery
Holcim is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in the picturesque Nether Kellet, our team enjoys a competitive pay rate, flexible working hours, and exclusive benefits such as discounts and referral bonuses, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Administrator in Carnforth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service/Administrator role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios related to admin and customer service. This will help you feel more confident and ready to showcase your skills.
✨Tip Number 3
Dress to impress! Even if the role is temporary, showing up looking sharp can make a great first impression. It shows you’re serious about the opportunity and respect the company’s culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a chance to reiterate why you’d be a great fit!
We think you need these skills to ace Customer Service/Administrator in Carnforth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous admin and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Holcim. Keep it friendly and professional, and let us know what excites you about the position.
Show Off Your IT Skills:Since excellent IT skills are a must, mention your proficiency in Google Suite and Microsoft Office. If you’ve got any specific examples of how you’ve used these tools effectively, share them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Randstad Delivery
✨Know Your Stuff
Before the interview, make sure you’re familiar with Holcim and their services. Brush up on your knowledge of customer service best practices and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your IT skills, communication abilities, and organisational prowess. Think of specific situations where you successfully handled customer queries or managed multiple tasks. This will demonstrate your capability to excel in the role.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions related to customer service and administration. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows your enthusiasm and helps you determine if Holcim is the right fit for you. Questions about team dynamics or growth opportunities can be particularly effective.
