Job title: Product Investigation Engineer Location: Witney Job Type: 12-Month Contract Working Hours: 40.25 hours per week Salary: £23.37 per hour About the Role We are seeking a Product Investigation Engineer to join our team in Witney. In this role, you will lead and execute root-cause failure investigations on returned medical device products-specifically blood glucose monitoring platforms, including meters, strips, and sensor technologies. You will play a pivotal role in ensuring regulatory compliance, driving product quality improvements, and collaborating with cross-functional teams such as R in accordance with the relevant procedures Operate manufacturing and basic laboratory equipment according to Standard Operating Procedures (SOPs) Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies within the investigation processes/Trouble Shooting Guidelines. Lead wider improvements within the complaint investigation team. Pro-active in recommending improvements in terms of recommending cost savings through complaint process improvements and data quality, in line with Business Excellence initiatives Support the development and establishment of investigation procedures and troubleshooting methodologies for more complex failure modes on an engineering investigation basis that will lead to consistent investigations Demonstrates linkage or root cause to symptoms observed by customers and document symptoms and linkage to root cause of problems Translate engineering investigation methodologies into procedures which can be executed by the Complaint Handling Group and qualify new procedures/ equipment as necessary Develop metrics which demonstrate the effectiveness of the complaints investigation process Engage in effective written and verbal communications within the area and cross functionally including communicating trends and root cause information to Operations, R
Product Investigation Engineer employer: Randstad Delivery (GBS)
Tata Steel is an exceptional employer, offering a dynamic work environment at the Shotton Works in Deeside, where innovation meets industry. With a strong focus on employee growth, we provide comprehensive benefits including a generous holiday allowance, a robust pension scheme, and lifestyle perks that enhance your overall wellbeing. Join us to lead impactful engineering projects while being part of a supportive team that values safety, collaboration, and professional development.
