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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch housing services and manage tenancy issues.
- Company: Join Randstad, a leader in providing exceptional housing solutions.
- Benefits: Enjoy a competitive hourly rate and the chance to make a real community impact.
- Why this job: Be part of a dynamic team that values community engagement and personal development.
- Qualifications: Experience in housing management and a passion for helping vulnerable people are essential.
- Other info: This is a temporary role based in Welwyn Garden City, requiring a full driving licence.
Make a Difference in Your Community!
Randstad is seeking a highly motivated and experienced Neighbourhood Team Leader to provide cover for a temporary role in Welwyn Garden City. This is a fantastic opportunity to lead a dedicated team and contribute to the success of our housing services.
About the Role:
This crucial role involves the direct delivery of high-quality, customer-focused tenancy and leaseholder management services across our mixed-tenure housing stock. You will lead and manage a team, overseeing neighbourhood and estate management, enhancing our communities, and resolving complex tenancy issues. You will also develop services, build partnerships, meet national performance standards, and contribute to the strategic direction of the service. This role requires regular travel across the area, therefore a full driving licence and access to a vehicle with business insurance is essential.
Key Responsibilities:
- Team Management: Effectively manage the Neighbourhood Team, overseeing people, performance, development, health and well-being, and resource allocation in line with council policies and procedures.
- Service Quality: Monitor service quality against team objectives and council standards; implement improvements to meet required standards.
- Sector Knowledge: Stay current on technological and service provision developments within the sector, making recommendations for improvement.
- Partnership Working: Collaborate with other agencies, resolving complaints, safeguarding issues, and responding to formal complaints, MP/councillor inquiries, and policy/practice reviews.
- Performance & Targets: Ensure key performance targets and operational project plans are met through daily task delivery and team management; contribute to annual target setting and monitor direct report performance, implementing solutions for underperformance.
- Representation: Represent the council internally and externally in meetings, panels, boards, and consultations.
- Budget Management: Monitor a £1M budget, identifying efficiencies and prioritising resources.
- Resident Engagement: Promote and develop resident involvement and community development initiatives, ensuring tenant voices are heard and incorporated into service delivery.
- Customer-Focused Service: Deliver services based on customer needs, providing reasonable adjustments as necessary.
- Equality & Diversity: Promote equality and diversity in the workplace and services, delivering the council's equality and diversity priorities.
- Communication: Effectively communicate with staff and the public, providing clear and accurate advice in spoken English.
- Other Duties: Undertake other duties commensurate with the level and grade of this post.
Top 5 Essential Requirements:
- Formal Training/Qualification: Extended formal training or professional qualification (or equivalent experience) in housing management or a related field.
- Housing Management Experience: Proven experience in a tenancy or housing management role or a relevant housing-related area.
- Vulnerable People Experience: Experience working with vulnerable people.
- Legislative Knowledge: Up-to-date knowledge of Housing legislation, Data Protection (GDPR), Safeguarding, Enforcement legislation, sector influences, and Regulatory standards.
- Communication Skills: Excellent communication skills across various formats (written, verbal, reports, presentations).
Additional Essential Requirements:
- Full UK driving licence and access to a vehicle with valid business insurance.
Details:
- Hourly Rate: £23.29
- Duration: 12 weeks
- Hours of Work: 37 hours per week
- Location: (office-based requirement) Welwyn Garden City
To Apply: Please submit your CV by applying today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Neighbourhood Team Leader- employer: Randstad Delivery (GBS)
Contact Detail:
Randstad Delivery (GBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Team Leader-
✨Tip Number 1
Familiarise yourself with the latest housing legislation and sector developments. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the housing management sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Neighbourhood Team Leader role.
✨Tip Number 3
Prepare to discuss your experience with vulnerable populations. Be ready to share specific examples of how you've successfully managed complex tenancy issues, as this is a key aspect of the role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've effectively managed teams in the past. Highlight your ability to motivate and develop team members, as this will be crucial for the Neighbourhood Team Leader position.
We think you need these skills to ace Neighbourhood Team Leader-
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and team leadership. Use specific examples that demonstrate your ability to manage a team and deliver high-quality services.
Highlight Relevant Qualifications: Clearly state any formal training or qualifications you have in housing management or related fields. This is crucial as the role requires extended formal training or equivalent experience.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples of how you've effectively communicated in various formats, such as reports or presentations, in your application.
Demonstrate Sector Knowledge: Mention your up-to-date knowledge of housing legislation, data protection, and safeguarding. This will show that you are well-informed and capable of making recommendations for service improvements.
How to prepare for a job interview at Randstad Delivery (GBS)
✨Showcase Your Leadership Skills
As a Neighbourhood Team Leader, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop others.
✨Demonstrate Sector Knowledge
Stay updated on current housing legislation and sector developments. During the interview, mention any recent changes in housing policies or practices that you are aware of, and how they might impact the role. This shows your commitment to staying informed and your readiness to adapt.
✨Emphasise Customer Focus
This role requires a strong customer-focused approach. Prepare to share examples of how you've successfully engaged with residents or clients in previous roles. Discuss any initiatives you've led that improved service delivery or resident satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex tenancy issues. Think of scenarios where you've had to resolve conflicts or complaints, and be ready to explain your thought process and the outcomes of your actions.
