At a Glance
- Tasks: Manage customer data and support teams to enhance engagement and performance.
- Company: Join a leading financial services firm focused on innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great chance to develop skills in a fast-paced environment.
- Why this job: Be part of a dynamic team driving customer success in the banking sector.
- Qualifications: University degree or equivalent experience; CRM knowledge is a plus.
The predicted salary is between 30000 - 40000 € per year.
Salary: £14.49
Location: Maidenhead
Contract: 9 months
Shift Pattern: 09:00 AM - 05:00 PM
Key Responsibilities
- Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records.
- Track completed and incomplete registrations while reviewing analytics to understand platform uptake.
- Triage customer issues and support customer service and e-solutions teams.
- Assist with operations such as sample loading, inventory checks, and target list validation.
- Track and report on Sales Team performance to support the SFE Manager.
- Lead training for new starters on digital tools, including PowerBI dashboards and healthcare insight platforms.
- Organize quarterly segmentation reports and categorize data to help shape analytics.
- Proactively identify and communicate performance trends to management.
Education & Experience
- A University degree or equivalent desired experience.
- Previous work experience in administrative roles or tasks.
- Proficiency in Excel/spreadsheets and experience in Customer Service.
- Experience with CRM platforms is considered a bonus.
Core Competencies
- High attention to detail and the ability to work to strict deadlines.
- Logical thinking with strong problem-solving skills.
- Confidence in analyzing data and using it to 'tell a story'.
- A 'can-do' attitude and effective communication skills in fluent English.
Join us in driving customer engagement and performance excellence!
Technology Resilience Analyst - Financial Services, Banking in Maidenhead employer: Randstad Delivery (GBS)
As a Technology Resilience Analyst in the vibrant banking sector of Maidenhead, you will thrive in a dynamic work culture that prioritises innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, ensuring you can develop your skills while contributing to meaningful projects that enhance customer engagement. Join us and enjoy a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Resilience Analyst - Financial Services, Banking in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring examples of your work or projects that demonstrate your abilities, especially in CRM and data analysis. This will help you stand out and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technology Resilience Analyst - Financial Services, Banking in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technology Resilience Analyst role. Highlight relevant experience, especially in CRM operations and data management, to show us you’re the perfect fit!
Show Off Your Skills:Don’t hold back on showcasing your skills! If you’ve got experience with Salesforce or Excel, let us know. We want to see how you can bring your expertise to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our needs. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Randstad Delivery (GBS)
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM platforms, especially Salesforce. Familiarise yourself with how to manage data change requests and track customer registrations, as these are key responsibilities for the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in previous roles. Be ready to share examples of how you've identified trends or improved processes using analytics, as this will demonstrate your ability to 'tell a story' with data.
✨Demonstrate Attention to Detail
Since the job requires high attention to detail, think of specific instances where your meticulousness made a difference. Whether it was catching an error in a report or ensuring data accuracy, these examples will highlight your fit for the role.
✨Practice Your Communication Skills
Effective communication is crucial, so practice explaining complex concepts clearly and concisely. You might be asked to lead training sessions, so being able to convey information confidently will set you apart from other candidates.
