At a Glance
- Tasks: Manage customer data and support sales performance using Salesforce and analytics tools.
- Company: Join a leading banking firm focused on customer engagement and performance excellence.
- Benefits: Competitive pay, professional development, and a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and learning in a supportive team.
- Why this job: Make an impact by driving customer engagement and enhancing team performance.
- Qualifications: University degree or equivalent experience, with strong Excel and customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Salary: £14.49
Location: Maidenhead
Contract: 9 months
Shift Pattern: 09:00 AM - 05:00 PM
Key Responsibilities:
- Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records.
- Track completed and incomplete registrations while reviewing analytics to understand platform uptake.
- Triage customer issues and support customer service and e-solutions teams.
- Assist with operations such as sample loading, inventory checks, and target list validation.
- Track and report on Sales Team performance to support the SFE Manager.
- Lead training for new starters on digital tools, including PowerBI dashboards and healthcare insight platforms.
- Organize quarterly segmentation reports and categorize data to help shape analytics.
- Proactively identify and communicate performance trends to management.
Education & Experience:
- Education: A University degree or equivalent desired experience.
- Required Experience: Previous work experience in administrative roles or tasks.
- Desired Experience: Proficiency in Excel/spreadsheets and experience in Customer Service. Experience with CRM platforms is considered a bonus.
Core Competencies:
- High attention to detail and the ability to work to strict deadlines.
- Logical thinking with strong problem-solving skills.
- Confidence in analyzing data and using it to 'tell a story'.
- A 'can-do' attitude and effective communication skills in fluent English.
Join us in driving customer engagement and performance excellence!
Senior Planning Analyst - Banking in Maidenhead employer: Randstad Delivery (GBS)
As a Senior Planning Analyst at our Maidenhead location, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive benefits, including training on cutting-edge digital tools and opportunities to engage with analytics that drive customer engagement. Join us to be part of a supportive team that values your contributions and fosters a 'can-do' attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Planning Analyst - Banking in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in the banking sector, especially those who work with CRM systems. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with Salesforce or PowerBI, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 3
Prepare for interviews by practising common questions related to data analysis and customer service. We love candidates who can 'tell a story' with their data!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Senior Planning Analyst - Banking in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Planning Analyst role. Highlight your experience with CRM platforms and data analysis, as these are key for us. Use specific examples that showcase your skills in managing data and supporting customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your previous experience aligns with our needs. Don't forget to mention your 'can-do' attitude and problem-solving skills!
Showcase Your Attention to Detail:In this role, attention to detail is crucial. When filling out your application, double-check for any typos or errors. We want to see that you can present information clearly and accurately, just like you would in your day-to-day tasks.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Randstad Delivery (GBS)
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM platforms, especially Salesforce, as it’s a key part of the role. Brush up on how to manage data change requests and understand the analytics side of things. Being able to discuss your experience with these tools will show you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about how you’ve used data to drive decisions in previous roles. Think of specific examples where you’ve tracked performance trends or created reports. This will demonstrate your logical thinking and problem-solving skills, which are crucial for this position.
✨Highlight Your Attention to Detail
Since the job requires high attention to detail, come prepared with examples that showcase your ability to work meticulously. Whether it’s managing customer registrations or conducting inventory checks, being able to illustrate your precision will set you apart.
✨Practice Your Communication Skills
Effective communication is key, especially when leading training sessions or triaging customer issues. Practice explaining complex concepts clearly and concisely. This will not only help you in the interview but also in the role itself, where you’ll need to convey insights to various teams.
