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For Companies At a Glance
- Tasks: Manage customer data and support teams to enhance engagement and performance.
- Company: Join a dynamic team focused on customer excellence in Maidenhead.
- Benefits: Competitive pay, professional development, and a collaborative work environment.
- Other info: Great opportunity for growth in a supportive and innovative workplace.
- Why this job: Make a real impact by driving customer engagement and learning valuable skills.
- Qualifications: University degree or equivalent experience; proficiency in Excel is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £14.49
Location: Maidenhead
Contract: 9 months
Shift Pattern: 09:00 AM - 05:00 PM
Key Responsibilities
- Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records.
- Track completed and incomplete registrations while reviewing analytics to understand platform uptake.
- Triage customer issues and support customer service and e-solutions teams.
- Assist with operations such as sample loading, inventory checks, and target list validation.
- Track and report on Sales Team performance to support the SFE Manager.
- Lead training for new starters on digital tools, including PowerBI dashboards and healthcare insight platforms.
- Organize quarterly segmentation reports and categorize data to help shape analytics.
- Proactively identify and communicate performance trends to management.
Education & Experience
- Education: A University degree or equivalent desired experience.
- Required Experience: Previous work experience in administrative roles or tasks.
- Desired Experience: Proficiency in Excel/spreadsheets and experience in Customer Service. Experience with CRM platforms is considered a bonus.
Core Competencies
- High attention to detail and the ability to work to strict deadlines.
- Logical thinking with strong problem-solving skills.
- Confidence in analyzing data and using it to 'tell a story'.
- A 'can-do' attitude and effective communication skills in fluent English.
Join us in driving customer engagement and performance excellence!
CRM Analyst in Maidenhead employer: Randstad Delivery (GBS)
Contact Detail:
Randstad Delivery (GBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Analyst in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills, especially in CRM and data analysis, align with their needs. Confidence is key!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. The more proactive you are, the better your chances of landing that CRM Analyst position.
✨Tip Number 4
Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace CRM Analyst in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Analyst role. Highlight your experience with Salesforce, data management, and any relevant customer service roles. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t forget to showcase your proficiency in Excel and any CRM platforms you've used. If you’ve got experience with PowerBI or analytics, let us know! We love seeing candidates who can 'tell a story' with data.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Randstad Delivery (GBS)
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of CRM platforms, especially Salesforce. Familiarise yourself with how to manage data change requests and track customer registrations, as these are key responsibilities for the role.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Be ready to share examples of how you've identified trends or improved processes using analytics, as this will demonstrate your ability to 'tell a story' with data.
✨Practice Problem-Solving Scenarios
Think of some common customer issues you might encounter and how you would triage them. Being able to articulate your problem-solving process will show that you have the logical thinking skills they’re looking for.
✨Communicate Clearly and Confidently
Since effective communication is crucial, practice explaining complex concepts in simple terms. This will help you convey your ideas clearly during the interview and showcase your 'can-do' attitude.