At a Glance
- Tasks: Deliver top-notch customer support and manage order processing efficiently.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Enjoy competitive pay, monthly awards, and access to modern facilities.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13.5 - 13.5 £ per hour.
Salary: £13.50 per hour
Location: Sittingbourne, Kent
Contract: 12 Months
Hours: Monday - Friday, 37.5 hours
Be the Voice that Makes a Difference
Are you a detail-oriented professional with a passion for delivering top-tier support? We are looking for a Customer Service Advisor to join our team in Sittingbourne. In this office-based role, you will be the backbone of our order processing operations, ensuring our customers receive the high-quality service they expect.
The Perks:
- Recognition rewards: Monthly awards for top performers and opportunities for customer service qualifications.
- Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.
- Flexible working: Option to work from home one day per week once trained.
- Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.
- Travel: Free on-site parking for all staff.
Responsibilities:
- Order Management: Process daily customer and sample orders received via various methods in a timely and accurate manner.
- Customer Support: Act as a key point of contact for hospitals, wholesalers, retailers, and patients.
- Problem Solving: Efficiently resolve queries and escalate issues when necessary, always maintaining a balance of empathy and business focus.
- Collaboration: Work closely with internal colleagues and warehouse/delivery partners to provide real-time order updates.
- Relationship Building: Work with dedicated accounts to build strong, knowledgeable partnerships and track orders from warehouse to delivery.
- Quality Control: Monitor shelf life requirements and proactively notify customers of any out-of-stock situations.
Your Essential Skills:
- Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others.
- Communication expert: You possess a professional telephone manner and clear written communication skills.
- IT proficient: Comfortable navigating databases and picking up new systems quickly.
- Customer-centric: Previous experience in a busy customer service environment is essential.
Ready to start making a difference? Apply today!
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Adviser in Kent employer: Randstad Delivery (GBS)
Join a dynamic team in Sittingbourne as a Customer Service Advisor, where your contributions are recognised and rewarded through monthly awards and opportunities for professional development. Enjoy modern facilities including an onsite gym and subsidised canteen, alongside flexible working options and comprehensive financial benefits such as private healthcare and a competitive pension. With a strong focus on employee growth and a supportive work culture, this role offers a meaningful opportunity to make a difference in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Kent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Adviser, you'll need to be clear and empathetic. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter!
We think you need these skills to ace Customer Service Adviser in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can be the voice that makes a difference!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service. Share specific examples of how you've resolved queries or built relationships in previous roles.
Showcase Your Communication Skills:Since communication is key for this role, ensure your written application is clear and professional. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with us!
How to prepare for a job interview at Randstad Delivery (GBS)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with order management processes and the importance of customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since empathy is key for this position, prepare examples from your past experiences where you've demonstrated patience and understanding. Think about times when you resolved customer issues effectively while maintaining a positive relationship. This will highlight your suitability for the role.
✨Brush Up on Communication Skills
As a Customer Service Advisor, clear communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your professional telephone manner and written communication skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked how you would handle specific customer queries or problems. Think through potential scenarios related to order management and customer support, and prepare structured responses that showcase your problem-solving abilities and customer-centric approach.
