At a Glance
- Tasks: Join our team as a Customer Service Coordinator, helping patients with their healthcare needs.
- Company: Work for a leading global healthcare company dedicated to making a difference in people's lives.
- Benefits: Enjoy competitive pay, flexible work options, and perks like gym access and discounts at major retailers.
- Other info: Full training provided, with opportunities for career growth and recognition for top performers.
- Why this job: Make a real impact while developing your skills in a supportive and friendly environment.
- Qualifications: Customer service experience and a positive, empathetic attitude are essential.
Job Description
Title: Customer Service Coordinator
Pay Rate: £13.50
Locations: Maidenhead
Duration: 12 months (possibility of extension)
Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.
37.5 hours per week. 7.5 hours per day.
1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)
On call segments (paid as additional, at an enhanced rate)
Overview:
Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? An excellent opportunity has arisen for a leading healthcare company, Pharmaceutical Client are looking for a customer service coordinator to join our friendly team based in Maidenhead
Main Purpose of the role:
As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient.
Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people's lives. All new starters will undertake a 2-month training program overseen by our team trainer.
MAIN RESPONSIBILITIES:
- Confirm all details that we have been given by health care professionals with the patient or carer
- Follow up with the patient or carer to ensure their expectations of H2H have been met.
- Liaise with health care professionals and GP surgeries
- Provide the highest levels of customer excellence to both patients and health care professionals
- Arrange patient deliveries via telephone and email
- Answer patient and stakeholder enquiries, resolving all queries that might arise
- Use our internal database to log all patient and health care professional communication and documenting this
- Manage daily workload as delegated by Team Leader
- Communicate with internal & external stakeholders by phone & email
- To meet all internal targets
- Other duties include but are not limited to
- Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS:
- Customer Service experience in a busy environment
- Patient, understanding, caring and empathetic
- Positive, proactive and customer focused attitude
- Professional and confident telephone manner
- Competent IT skills and ability to learn new systems
- Excellent verbal & written communication skills
BENEFITS: As you'd expect from a global health care company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private health care, life assurance and a flexible benefits scheme. Top performers are recognised and rewarded monthly. There are opportunities to gain customer service related qualifications in the role.
- Option to work from home 1 day per week
- Free on-site parking
- Onsite canteen including a Starbucks station
- Onsite gym including a peloton bike
- Outside seating areas
- Team social events
- Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
- Access to employee assistance programmes including financial advice and counselling services
- Full training provided
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
H2H Customer service coordinator Maidenhead employer: Randstad Delivery (GBS)
Join a leading healthcare company in Maidenhead as a Customer Service Coordinator, where you will play a vital role in enhancing patients' lives through exceptional service. Enjoy a supportive work culture that prioritises employee growth with comprehensive training, flexible working options, and a range of benefits including private healthcare and a generous pension scheme. With opportunities for recognition and team-building events, this is an ideal environment for those looking to make a meaningful impact while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land H2H Customer service coordinator Maidenhead
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the role of customer service in patient care. Understanding the nuances of patient interactions can help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since this role involves a lot of telephone interaction, being articulate and confident will make a great impression.
✨Tip Number 3
Showcase your empathy and understanding in any conversations you have about the role. Highlighting your ability to connect with patients and their families can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace H2H Customer service coordinator Maidenhead
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and key skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in busy environments. Emphasise any relevant skills such as communication, empathy, and IT proficiency.
Write a Strong Cover Letter:In your cover letter, express your passion for making a difference in people's lives through customer service. Mention specific examples of how you've successfully handled customer queries or improved service delivery in previous roles.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Randstad Delivery (GBS)
✨Show Your Empathy
As a Customer Service Coordinator, empathy is key. Be prepared to share examples of how you've handled difficult customer situations in the past, demonstrating your understanding and care for their needs.
✨Know the Company
Research the healthcare company and its services thoroughly. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Communication Skills
Since the role involves liaising with patients and healthcare professionals, practice clear and confident communication. You might be asked to role-play a scenario, so be ready to showcase your verbal skills.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you resolved customer issues or improved service delivery, as these will highlight your proactive attitude.
