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For Companies At a Glance
- Tasks: Support Abbott Ambassadors with service interventions and maintenance activities.
- Company: Join a leading company in medical technology, making a difference in healthcare.
- Benefits: Enjoy competitive pay, hands-on experience, and the chance to grow your skills.
- Why this job: Be part of a dynamic team focused on customer satisfaction and impactful service.
- Qualifications: Bachelor's degree in engineering or related field; experience preferred but not essential.
- Other info: This is a 12-month onsite role in Wolverhampton with opportunities for professional growth.
The predicted salary is between 42000 - 63000 £ per year.
Location: Wolverhampton-WV10 0QP
Pay Rate: £38k per hour
Duration: 12 Months
Work mode: Onsite
Responsibilities
- Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labour time)
- Schedule and perform planned maintenance activities
- Assist with instrument installations
Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district.
Knowledge, Skills and Abilities
- Bachelor's degree or equivalent qualification or experience required
- Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program
- Successful engagement with customers, specifically lab staff
- Technical expert for product line responsibility
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
Key Performance Metrics
- Service Level Achievement
- 100% renewal rate of profitable business
- Customer Retention Rate
- Net Promoter Score
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Contact Detail:
Randstad Delivery (GBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate engineer
✨Tip Number 1
Familiarise yourself with the specific products and services offered by Abbott. Understanding their technology and how it impacts customer satisfaction will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your technical skills related to medical, electrical, or mechanical engineering. Being able to demonstrate your expertise in these areas will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and customer engagement experience will resonate well with the hiring team.
We think you need these skills to ace Graduate engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Technical Service Specialist. Emphasise any engineering qualifications, customer engagement experience, and technical expertise in medical or electrical fields.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of the role's key performance indicators and how your background makes you a suitable candidate for achieving customer satisfaction and service level achievements.
Highlight Relevant Experience: In your application, focus on any previous roles or projects where you provided technical support or maintenance services. Use specific examples to demonstrate your problem-solving skills and ability to engage with customers effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical service role.
How to prepare for a job interview at Randstad Delivery (GBS)
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to medical, electrical, or mechanical engineering. Be prepared to discuss specific tools and software you've used in previous roles or during your studies.
✨Showcase Your Customer Engagement Skills
Since the role involves interacting with lab staff and customers, think of examples where you've successfully engaged with clients or resolved issues. Highlight your communication skills and how they contributed to customer satisfaction.
✨Understand Key Performance Metrics
Familiarise yourself with the key performance indicators mentioned in the job description, such as service level achievement and customer retention rates. Be ready to discuss how you can contribute to these metrics.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest and helps you assess if it's the right fit for you.
