Customer Service Advisor - On call rota

Are you a proactive problem-solver who thrives in a fast-paced environment? We are looking for a dedicated and empathetic Customer Services Advisor to join our team in Abingdon. This is a vital role within a leading global medical device company. In this position, you will be a key point of contact for our global community. You'll handle everything from routine order processing to supporting our critical On Call service.

Role details:

• Salary: £27,500 per annum + £3000 shift allowance
• Location: Abingdon
• Contract: 12 months
• Hours: 37.5 per week (Monday - Friday) - On call rota

Responsibilities:

• Customer Care: Act as a helpful and professional point of contact for all enquiries, responding through various channels with a prompt and caring approach.
• Order Logistics Support: Oversee the end-to-end customer journey by accurately processing orders, tracking deliveries, and assisting with any returns.
• Core Administration: Handle the day-to-day administrative duties that keep our services running smoothly and efficiently.
• Team Collaboration: Work closely with your colleagues to share knowledge and ensure we are always providing a high-quality, seamless experience for our customers.
• Service Standards: Maintain a strong understanding of our current services, internal policies, and procedures.