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- Tasks: Process sales orders and handle customer enquiries via phone and email.
- Company: Join a company dedicated to improving lives with innovative health technologies.
- Benefits: Earn £14.00 per hour with potential for growth and development.
- Why this job: Be part of a team making a real impact in healthcare while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; SAP experience is a plus.
- Other info: On-site role in Maidenhead with a supportive team environment.
Job Description
Job title: Sales Service Specialist
Location: Maidenhead, SL6 4XE
Contract length: 12 months
Pay rate: £14.00 per hour
Work Model: On-site
From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world's blood donations to ensure a healthy supply, my clients' purpose is to make the world a better place by bringing life-changing health technologies to the people who need them.
As the Sales Service Specialist, you would be responsible for processing sales orders in a timely manner and dealing with telephone enquiries from customers and salespeople.
Role & Responsibilities:
Process orders from customers, salespeople and engineers via email and EDI. Enter orders into SAP (Symphony) by specific allocation times throughout the day. Handle telephone or email internal/external customer queries on deliveries, invoice pricing, product availability and all topics relating to customer orders. This may involve communication with other departments within Maidenhead in addition to staff in Germany or Ireland.
In addition, this role involves:
- Business admin
- Order entry
- Administrative duties
- Attend regular team meetings and display input in team projects.
- Understand customer key issues through customer visits with Salespeople or Engineers.
- Any other responsibilities of the Sales Service Dept that require assistance.
Skills Required & Background:
- Excellent communicator with proven telephone skills.
- Knowledge and proven experience of Microsoft Office applications (Excel, Outlook)
- Attention to detail.
- Ability to make decisions under pressure.
- Should be able to work independently or as part of a team.
- Willing to perform routine tasks and projects requiring initiative and self-motivation.
- Previous knowledge and experience of SAP systems – desired but not essential as full training can be provided.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Aftersales Coordinator employer: Randstad Delivery (GBS)
Contact Detail:
Randstad Delivery (GBS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Coordinator
✨Tip Number 1
Familiarise yourself with SAP systems, as this role involves order entry into SAP. Even if you don't have prior experience, showing a willingness to learn and adapt can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be handling customer queries, being able to convey information clearly and effectively will be crucial in making a positive impression.
✨Tip Number 3
Demonstrate your attention to detail during any interactions. This role requires processing orders accurately, so highlighting your ability to manage details under pressure can make you a strong candidate.
✨Tip Number 4
Show your team spirit! This position involves regular team meetings and collaboration, so expressing your enthusiasm for teamwork and sharing ideas can help you stand out during the selection process.
We think you need these skills to ace Aftersales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Aftersales Coordinator role. Emphasise your communication skills, attention to detail, and any experience with order processing or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience makes you a great fit for the role, particularly in handling customer queries and using Microsoft Office applications.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with SAP systems. If you have experience working under pressure or in a team environment, be sure to mention that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Aftersales Coordinator role.
How to prepare for a job interview at Randstad Delivery (GBS)
✨Showcase Your Communication Skills
As a Sales Service Specialist, excellent communication is key. Be prepared to demonstrate your telephone skills and how you handle customer queries. Practice articulating your thoughts clearly and confidently.
✨Familiarise Yourself with SAP
While previous knowledge of SAP is desired but not essential, showing a willingness to learn can set you apart. Research the basics of SAP systems and be ready to discuss how you adapt to new software.
✨Highlight Your Attention to Detail
This role requires processing orders accurately. Prepare examples from your past experiences where your attention to detail made a difference, whether in administrative tasks or customer service.
✨Demonstrate Team Collaboration
The job involves working closely with salespeople and engineers. Think of instances where you've successfully collaborated in a team setting and be ready to share these stories during your interview.
