At a Glance
- Tasks: Manage customer queries and organise service bookings for a global medical device company.
- Company: Join a leading global medical device company with a supportive team.
- Benefits: Competitive salary, 12-month contract, and a structured work schedule.
- Other info: Great opportunity for career growth and development in a thriving industry.
- Why this job: Make a difference by providing excellent customer support in a dynamic environment.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 29250 - 29250 £ per year.
Do you have strong communication and client relation skills? Would you consider yourself to be organised and great with following processes? If so, we are currently looking for a Customer Contact Specialist to support within a small team for a global medical device company. You would be providing customer support to ensure all needs are met and resolutions reached efficiently and effectively.
Role details:
- Work Location: Abingdon
- Contract Type: 12 months
- Start Date: ASAP
- Salary: £29,250 per annum
- Hours: 9AM - 5PM (Mon - Fri)
Duties and Responsibilities:
- Managing customer queries via multiple communication channels
- Organising service bookings for occupational health services
- Coordination of clinics, managing schedules, and appointments
- Liaising with suppliers to ensure clinics run successfully
- Administrative support
Person Specification:
- Experience within customer service, preferably in appointment scheduling or support
- Strong with using CRM systems
- IT literate with a good working knowledge of Word, Excel & Outlook
- Organised with the ability to prioritise workload effectively
If this sounds like the role for you, please apply.
Customer Service Specialist in Abingdon employer: Randstad Delivery (GBS)
Tata Steel's Steelpark site is an exceptional employer, offering a dynamic work environment where innovation and teamwork thrive. Employees benefit from competitive pay, an 18% shift allowance, and a comprehensive benefits package that includes private healthcare and annual bonuses, all while enjoying opportunities for professional growth in the heavy industry sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Abingdon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Randstad Delivery (GBS).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Randstad Delivery (GBS). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Specialist in Abingdon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Randstad Delivery (GBS).
How to prepare for a job interview at Randstad Delivery (GBS)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Randstad Delivery (GBS)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Randstad Delivery (GBS) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
