At a Glance
- Tasks: Support patients and carers during their healthcare journey with empathy and communication.
- Company: Join Abbott, a global healthcare leader with a supportive team culture.
- Benefits: Competitive pay, flexible working, gym access, and discounts at major retailers.
- Other info: Comprehensive training provided and opportunities for career growth.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Empathetic, strong communication skills, and customer service experience required.
The predicted salary is between 13.5 - 13.5 £ per hour.
Salary: £13.50 per hour + Enhanced rates for Overtime and On-Call
Location: Sittingbourne, Kent
Contract: 12 Months (with extension potential)
Shift Pattern: Monday - Friday, 37.5 hours (Rotating shifts between 08:00 - 20:00)
Be the Voice that Makes a Difference
Are you looking for a role where your empathy and communication skills truly matter? Join Abbott as a Customer Service Coordinator and become an integral part of our 'Hospital to Home' (H2H) service. You won't just be answering phones; you will be the primary point of contact for patients and carers during a critical transition in their healthcare journey. If you are a caring, proactive professional who thrives on delivering excellence, we will provide a comprehensive two-month training program to help you succeed.
The Perks:
- Recognition & rewards: Monthly awards for top performers and opportunities for customer service qualifications.
- Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.
- Flexible working: Option to work from home one day per week once trained.
- Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.
- Travel: Free on-site parking for all staff.
- Enhanced pay: Earn 1.75x overtime for Saturday shifts and additional enhanced rates for on-call segments.
Responsibilities:
- Patient onboarding: Making the vital first contact with patients to set up accounts and confirm healthcare details.
- Coordination: Arranging initial deliveries and checking in with patients to ensure their orders have arrived safely.
- Liaison: Acting as the bridge between patients, carers, GPs, and Healthcare Professionals to ensure a seamless service.
- Problem solving: Resolving queries via telephone and email with a focus on 'Customer Excellence.'
- Data management: Meticulously updating patient records and internal databases to track communication and prescriptions.
- On-call support: Participating in a fair, pre-planned rota to provide essential out-of-hours support (overnights and weekends) at an enhanced pay rate.
Your Essential Skills:
- Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others.
- Communication expert: You possess a professional telephone manner and clear written communication skills.
- IT proficient: Comfortable navigating databases and picking up new systems quickly.
- Customer-centric: Previous experience in a busy customer service environment is essential.
The Logistics:
- Reliability: You are comfortable with a rotating shift pattern and the requirement for on-call duties (roughly two overnights and one weekend segment per month).
- Location: Based in or near Sittingbourne with a positive, proactive attitude.
Why Apply?
This is more than a coordinator role; it is a chance to join a global healthcare leader that recognises and rewards your hard work. With a supportive team environment, a robust training plan, and a world-class benefits package, you'll have everything you need to build a rewarding career.
Ready to start making a difference? Apply today!
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Success - Medical in Sittingbourne employer: Randstad Delivery (GBS) Careers
As a Product Investigation Engineer in Witney, you will be part of a dynamic team dedicated to enhancing the quality and safety of medical devices. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact on healthcare. With competitive pay and a commitment to regulatory excellence, we offer a rewarding environment where your contributions are valued and recognised.
Contact Details:
Randstad Delivery (GBS) Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success - Medical in Sittingbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Delivery (GBS) Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Delivery (GBS) Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success - Medical in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Delivery (GBS) Careers:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Delivery (GBS) Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Delivery (GBS) Careers!
How to prepare for a job interview at Randstad Delivery (GBS) Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
