Position: I&C Contact Coordinator
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Contract Type: Rolling Contract (Long-term contract, strong chance to temp to perm conversion)
Location: Bristol (BS34 8HP) - Hybrid working
Hours: 37 hours per week
Pay Rate: £13.45 per hour
About the Company
Our client is a leading international renewable energy business specializing in the development of utility-scale solar power projects. By delivering intelligent and sustainable solutions, they generate clean, reliable electricity for homes and businesses across Europe and beyond. Committed to a green future, they foster a fast-paced, collaborative, and innovative working environment.
Purpose of the Role
The I&C Contact Coordinator takes end-to-end ownership of booking and managing metering appointments for Industrial & Commercial (I&C) customers. Managing a variety of campaigns-including faults, 2G to 4G upgrades, dumb-to-AMR transitions, and supplier-driven requests-this role focuses on proactive customer contact via phone and email.
The successful candidate will deliver a high-quality, customer-first service while consistently hitting contractual KPIs and SLAs. You will ensure all customer requirements, site access needs, and safety considerations are accurately captured to maximize field job completion. Additionally, you will support the field workforce by processing appointment amendments (reschedules/cancellations) and logging crucial environmental, health, and safety information.
Key Responsibilities & Accountabilities
- Appointment Scheduling: Book and schedule business-to-business (B2B) metering appointments across multiple campaigns via proactive outbound calling, inbound calls, and email.
- Logistics & Access Management: Take full ownership of site access arrangements, including securing permits, managing RAMS (Risk Assessments and Method Statements), arranging specialist vehicle hire, and handling other ad-hoc requirements. xgikmsk
- Query Resolution: Manage, track, and resolve operational queries through the internal company query portal in line with agreed processes and SLAs.
- H&S Support: Handle and log environmental, hea...
Customer Service Coordinator employer: Randstad Delivery (GBS) Careers
As a Product Investigation Engineer in Witney, you will be part of a dynamic team dedicated to enhancing the quality and safety of medical devices. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact on healthcare. With competitive pay and a commitment to regulatory excellence, we offer a rewarding environment where your contributions are valued and recognised.
Contact Details:
Randstad Delivery (GBS) Careers Recruitment Team
