At a Glance
- Tasks: Provide top-notch customer support and manage service bookings with care.
- Company: Join Randstad, a leader in customer care with a supportive environment.
- Benefits: Competitive salary, professional development, and a dynamic work culture.
- Other info: Exciting opportunity for growth in a collaborative team setting.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 29250 - 29250 £ per year.
Are you a professional with a background in customer care? Randstad is currently seeking a motivated individual to join an important company as a Customer Service Specialist to provide essential support in a professional environment. If you are organized, reliable, and committed to delivering quality interactions, then this role is for you.
Work Location: Abingdon - OX14 1DY
Contract Type: 12 months
Salary: £29,250 per annum
Hours: 9AM - 5PM (Mon - Fri)
Responsibilities:
- Customer Support: Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience.
- Service Bookings: Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care.
- Clinic Coordination: Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently.
- Supplier Collaboration: Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time.
- Internal Liaison: Acting as a vital link between our customers and internal teams, such as Clinical and Laboratory, ensuring clear communication and timely resolution of queries.
- Process Excellence: Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Administrative Support: Carrying out general admin tasks to keep everything running behind the scenes.
- Team Contribution: Taking on additional tasks as needed to support the wider goals of the team and business.
Experience | Education:
- Educated to national standards.
- Excellent written and oral communication skills.
- Previous experience within a customer services role is desirable.
- IT literate with a good working knowledge of Word, Excel & Outlook.
- Experience with Salesforce is desirable.
- Experience of working for a service provider in a related field is preferable.
- Strong problem-solving skills.
- Ability to prioritise workload to meet deadlines.
- Be customer and quality focused.
If this is something that you'd be interested in please apply with your updated CV and I will contact you.
Customer support coordinator in Abingdon employer: Randstad Delivery (GBS) Careers
As a Product Investigation Engineer in Witney, you will be part of a dynamic team dedicated to enhancing the quality and safety of medical devices. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact on healthcare. With competitive pay and a commitment to regulatory excellence, we offer a rewarding environment where your contributions are valued and recognised.
Contact Details:
Randstad Delivery (GBS) Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer support coordinator in Abingdon
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Randstad Delivery (GBS) Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Randstad Delivery (GBS) Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer support coordinator in Abingdon
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Randstad Delivery (GBS) Careers.
How to prepare for a job interview at Randstad Delivery (GBS) Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Randstad Delivery (GBS) Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Randstad Delivery (GBS) Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
