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- Tasks: Schedule and optimise appointments for our busy repairs team, ensuring top-notch service.
- Company: Join a dynamic team dedicated to providing excellent service in social housing.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Why this job: Be the vital link between residents and tradespeople, making a real difference.
- Qualifications: Experience in scheduling or planning roles; strong communication skills are a must.
- Other info: Embrace a diverse workplace that values equality and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a highly organized Temporary Planner to join our busy repairs team. In this role, you aren’t just booking appointments; you are the vital link between our residents and our tradespeople. You’ll be responsible for ensuring our tenants receive high-quality service by getting the right engineer to the right job at the right time.
Responsibilities
- Scheduling: Manage and optimize the daily diaries for a team of multi-trade operatives (Plumbers, Electricians, Carpenters).
- Customer Excellence: Act as the first point of contact for residents, handling repair requests with empathy and efficiency.
- Workforce Coordination: Track job progress in real-time, re-routing operatives to handle emergencies or overrunning jobs.
- Admin & Data: Ensure the internal CRM/housing management system is updated accurately to maintain a clear audit trail.
- Problem Solving: Tackle "no-access" issues or parts delays on the fly to minimize downtime.
What We’re Looking For
- Experience: Previous experience in a scheduling or planning role is essential. If you’ve worked in Social Housing or Facilities Management, even better.
- Tech Savvy: Comfortable using scheduling software (e.g., DRS, Opti-time, Northgate, or Orchard).
- The "Human" Touch: Strong communication skills—you can talk to anyone, from a frustrated tenant to a busy site foreman.
- Resilience: The ability to stay calm when the "emergency" calls start rolling in at 4:30 PM on a Friday.
Equality & Inclusion
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Eligibility
Candidates must be eligible to live and work in the UK.
Planner / Scheduler in Seaham employer: Randstad CPE
Contact Detail:
Randstad CPE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner / Scheduler in Seaham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and don’t be shy about letting people know you’re on the lookout for a Planner/Scheduler role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can clearly explain how your experience aligns with the role. Highlight your scheduling skills and your knack for problem-solving—those are gold in this line of work!
✨Tip Number 3
Stay tech-savvy! Familiarise yourself with popular scheduling software if you haven’t already. Being able to demonstrate your comfort with tools like DRS or Northgate can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Planner / Scheduler in Seaham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your scheduling experience and any relevant roles you've had in social housing or facilities management. We want to see how your skills match what we're looking for!
Show Off Your Tech Skills: Mention any scheduling software you’ve used, like DRS or Northgate. Being tech-savvy is a big plus for us, so don’t hold back on showcasing your abilities!
Communicate Clearly: In your application, demonstrate your strong communication skills. Whether it’s through your cover letter or CV, show us how you can connect with different people, from tenants to tradespeople.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Randstad CPE
✨Know Your Scheduling Software
Familiarise yourself with the scheduling software mentioned in the job description, like DRS or Opti-time. Be ready to discuss how you've used similar tools in past roles and how they helped you manage appointments effectively.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to communicate with different stakeholders, from tenants to tradespeople. Think of specific situations where you resolved conflicts or handled difficult conversations with empathy and efficiency.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you tackled unexpected challenges, like 'no-access' issues or delays. Employers love candidates who can think on their feet, so have a few stories up your sleeve that showcase your resilience and quick thinking.
✨Research the Company Culture
Take some time to understand the company’s values, especially around customer excellence and diversity. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
