At a Glance
- Tasks: Support customers and manage administrative tasks in a dynamic team environment.
- Company: Join TATA Trostre, a leading company with a focus on customer service excellence.
- Benefits: Enjoy competitive pay, paid holidays, and exclusive discounts.
- Other info: Flexible remote work options available after training, with opportunities for career progression.
- Why this job: Make a difference by helping customers and developing your skills in a supportive setting.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Pay: £14.51ph
Location: TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2 days per week remote working available, after training)
Shift pattern: Mon-Fri, 08:30-16:45 with a 45 minute unpaid break daily (37.5 hours per week)
Duration: 3 months initially
Start: ASAP (within 1-2 weeks)
Responsibilities:
- Supporting the team with administrative backlog
- Offering customer support to stakeholders, both internal and external
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Conducting order entry via internal systems and spreadsheets
- Creating sales orders and processing promptly and accurately
- Managing the input of orders and ensuring availability of product
- Putting together presentation packs for stakeholders
- Generating and analysing reports as required by Management
- Providing quotations to customers in a timely manner
- Recording and resolving customer complaints
- Being involved in customer service improvement interventions
- Collaborating data into IT systems
- Adhering to UK Health and Safety legislation and company policies relating to such at all times
Experience needed:
- Prior experience in a customer facing administrative role
- Previous experience working with numerical data
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Exceptional attention to detail
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300 for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.
Customer Service Representative in Llanelli employer: Randstad CPE
At TATA Trostre, we pride ourselves on being an excellent employer, offering a supportive work culture that values employee growth and development. With competitive pay, flexible remote working options after training, and opportunities for progression into permanent roles, we ensure our Customer Service Representatives feel valued and empowered in their positions. Join us in Llanelli, where you can enjoy exclusive discounts and a dedicated team to guide you throughout your journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Llanelli
✨Tip Number 1
Get to know the company! Research TATA Trostre and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve complaints or assist customers. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout your journey, so take advantage of our resources!
We think you need these skills to ace Customer Service Representative in Llanelli
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience, especially in customer-facing and administrative roles, and don’t forget to showcase your strong IT skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at StudySmarter. Mention specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication skills, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Randstad CPE
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with tasks like order entry, managing customer complaints, and generating reports. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle queries effectively and maintain a confident telephone manner.
✨Highlight Your IT Proficiency
With the need for strong IT literacy, especially in MS Office and internal systems, be ready to discuss your experience with these tools. If you have specific examples of how you've used technology to improve processes or manage data, share those during the interview to showcase your skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about times when you've had to signpost stakeholders or resolve complaints. Practising these scenarios can help you articulate your thought process and demonstrate your exceptional attention to detail.
