At a Glance
- Tasks: Support the order lifecycle by processing and managing customer orders efficiently.
- Company: Join a dynamic team in a hybrid work environment in Peterborough.
- Benefits: Earn £13.49 per hour with flexible working arrangements and valuable experience.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
- Why this job: Be a crucial part of logistics, ensuring smooth operations and gaining essential skills.
- Qualifications: Detail-oriented with strong MS Office skills; previous order management experience is a plus.
The predicted salary is between 27000 - 28000 £ per year.
Location: Peterborough (Hybrid)
Contract Duration: 6 Months
Start Date: May 2026
Pay Rate: £13.49 per hour (PAYE)
The Role
We are seeking a detail‑oriented Customer Order Management (COM) Administrator to join our team in Peterborough. This is a vital support role focused on the "behind‑the‑scenes" mechanics of our order lifecycle. You will provide the administrative backbone for the COM team, ensuring that orders move seamlessly from entry to export.
Work Pattern
- Hybrid: 3 days per week onsite (one specific day must be spent with the full team).
- Flexibility: Occasional attendance for workshops, audits, or meetings as required.
Key Responsibilities
In this role, you won't just be "inputting data"‑you'll be ensuring global logistics move smoothly. Your daily tasks will include:
- Order Processing: Accurately entering customer orders and manually allocating parts within our management system.
- Documentation: Compiling and distributing essential export and shipping documents.
- Data Integrity: Performing "data cleansing" and maintenance (pricing, customer details, order holds) to keep our systems running efficiently.
- Reporting: Preparing and distributing standard internal reports to keep the team informed.
- Support: Providing general administrative aid, including filing, scanning, and credit/debit administration.
Performance Goals
We pride ourselves on excellence. In this role, you will strive to meet the following benchmarks:
- Accuracy: Maintain a 98% order entry accuracy rate.
- Efficiency: Process a target of 24 orders (approx. 90 lines) per day.
- Speed: Ensure 85% of service requests are processed within 4 hours.
- Development: Learn the specific requirements for 14 different countries to a high standard.
Requirements
We are looking for someone who finds satisfaction in precision and thrives in a fast‑paced environment.
- Experience: Ideally, you have worked in order management, but we welcome applicants with transferable administrative skills.
- Tech Savvy: Strong proficiency in MS Office is a must.
- Mindset: You are comfortable with repetitive tasks that require high levels of concentration.
- Communication: You can identify escalations and process improvements and communicate them clearly to your supervisor.
To apply, please contact Danielle on 07441919646.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Customer Order Management Administrator employer: Randstad CPE
Join our dynamic team in Peterborough as a Customer Order Management Administrator, where you will play a crucial role in ensuring the smooth operation of our order lifecycle. We offer a hybrid work model that promotes flexibility and collaboration, alongside opportunities for professional growth and development in a supportive environment. With a commitment to excellence and a focus on employee well-being, we provide a rewarding workplace that values precision and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Management Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in order management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management. Think about how your skills can help maintain that 98% accuracy rate and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your tech skills! Brush up on MS Office and any other relevant software. Being tech-savvy is a must, so consider doing a quick online course if you need a refresher.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Order Management Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in order management or administrative roles. We want to see how your skills align with the key responsibilities listed in the job description.
Showcase Your Tech Skills:Since being tech-savvy is a must, don’t forget to mention your proficiency in MS Office. We love seeing specific examples of how you've used these tools in past roles!
Be Detail-Oriented:As a detail-oriented role, it’s crucial to demonstrate your ability to maintain accuracy and efficiency. Use numbers or metrics to showcase your achievements in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Randstad CPE
✨Know Your Order Management Basics
Before the interview, brush up on your knowledge of order management processes. Understand how orders are processed, from entry to export, and be ready to discuss any relevant experience you have in this area.
✨Show Off Your Tech Skills
Since strong proficiency in MS Office is a must, make sure you can demonstrate your skills with specific examples. Perhaps prepare to talk about how you've used Excel for data management or reporting in previous roles.
✨Emphasise Attention to Detail
This role requires a high level of accuracy, so be prepared to share examples of how you've maintained precision in your work. Discuss any experiences where your attention to detail made a significant impact on your team's success.
✨Communicate Clearly
Effective communication is key in this role. Think of instances where you've identified issues or suggested improvements and how you communicated these to your team or supervisor. This will show that you can handle escalations and contribute to process enhancements.
