At a Glance
- Tasks: Lead service delivery and improve maintenance contracts in the rail industry.
- Company: Dynamic transport and rail company based in Central Swindon.
- Benefits: Competitive salary, car, overtime, healthcare, and travel opportunities.
- Other info: Join a diverse team with a commitment to safety and continuous improvement.
- Why this job: Make a real impact on critical infrastructure services while leading a dedicated team.
- Qualifications: Experience in service delivery, maintenance management, and strong leadership skills.
The predicted salary is between 44000 - 50000 £ per year.
Reference: J15231 Type: Permanent Position: Service Delivery Manager Location: Swindon, England Industry: Transport and Rail Salary: Car, Oncall, Overtime, Healthcare
Service Delivery Manager
Location
Central Swindon
Salary
Competitive + Benefits
About the Role
We are seeking an experienced Service Delivery Manager to lead the delivery, performance and continuous improvement of a maintenance contract supporting critical station information, communications and security systems across a rail environment covering the South West and West regions of the UK.
Based in Central Swindon, you will be responsible for managing operational service delivery, customer relationships, contract performance and a team of Field maintenance/Service Engineers.
Acting as the primary customer interface, you will ensure service levels, compliance standards and operational objectives are consistently achieved.
Key Responsibilities
- Lead the day-to-day delivery of planned and reactive maintenance services.
- Manage contract performance against SLAs, KPIs and quality standards.
- Oversee fault response, incident management and service recovery activities.
- Maintain strong customer and stakeholder relationships.
- Manage maintenance teams, help-desk staff and subcontractors.
- Ensure compliance with safety, regulatory and industry standards.
- Monitor asset performance, reporting and maintenance records.
- Drive continuous improvement, innovation and asset life-cycle initiatives.
- Attend customer meetings, contract reviews and operational site visits.
About You
- Proven experience in Field Service Delivery, Maintenance Management or Technical engineering operations.
- Knowledge of CCTV, Public Address, Customer Information Systems, Help Points or IP-based communications systems & M&E systems.
- A strong track record of managing customer-facing maintenance or service contracts.
- Experience leading operational teams and driving performance improvement.
- Experience managing SLAs, KPIs and service performance reporting.
- Excellent stakeholder management, communication and problem-solving skills.
- Experience working within a regulated operational environment.
- Full UK Driving Licence.
Desirable
- PTS, COSS, or similar rail industry accreditation. (training provided)
- IOSH, NEBOSH or equivalent Health & Safety qualification.
- PRINCE2, APM or other project management qualification.
- Experience with asset management and maintenance management systems.
- Knowledge of ISO55001 asset management principles.
What We're Looking For
- Customer-focused and commercially aware.
- Strong leadership and people management skills.
- Organised, proactive and detail-oriented.
- Able to perform effectively under pressure.
- Committed to safety, quality and continuous improvement.
This is an excellent opportunity for an experienced Service Delivery Manager/ Maintenance delivery professional to play a key role in delivering critical infrastructure services within a dynamic and growing organisation within the railway environment.
Location
Central Swindon
Travel
Regular travel to operational sites and customer locations, with occasional overnight stays as required.
We are an equal opportunity employer and value diversity in our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Service Delivery Manager in Swindon employer: Randstad Cpe London
Randstad Cpe London is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the Digital Delivery team. With a strong emphasis on employee growth, the company provides opportunities for professional development while allowing for hybrid working arrangements that promote a healthy work-life balance. Joining Randstad means being part of a forward-thinking organisation that values your contributions to transforming infrastructure through cutting-edge digital technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Swindon
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We think you need these skills to ace Service Delivery Manager in Swindon
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Randstad Cpe London, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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How to prepare for a job interview at Randstad Cpe London
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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✨Highlight Your Teamwork Experience
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