At a Glance
- Tasks: Coordinate plant and customer support, ensuring smooth operations and timely service delivery.
- Company: Dynamic logistics company based in Sheffield, focused on teamwork and innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Embrace diversity and contribute to a collaborative workplace culture.
- Why this job: Join a vital team and make a real difference in the logistics industry.
- Qualifications: Experience in procurement, plant hire, and strong IT skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Plant & Customer Support Co Ordinator to be based in Sheffield. 5-month contract initially.
Role purpose: A key member of the plant team with the day to day responsibility of ensuring all requirements from operations and contracts are met within the department SLA guidelines.
Key accountabilities:
- Sourcing and arranging all operated and non-operated plant items to include the coordinating of any breakdowns for all projects and schemes throughout the UK.
Key responsibilities:
- Receive and evaluate requests from site personnel for goods and services via telephone, Oracle and email.
- Place orders/off hires for internal plant when available, and order/off hire from external suppliers if the own fleet cannot supply first.
- Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system.
- Follow up on all breakdowns, hires and off-hires with suppliers, internal workshops and customers to ensure the request is fulfilled in the agreed SLA.
- Ensure all purchase orders are placed accurately and are completed on time to the customer’s specification.
- Resolve any invoice/order queries given by the Plant Team Leader.
- Innovate ideas and new procedures to resolve any issues within the plant department.
- Document all issues relating to the Plant Hire Desk and bring them to the Plant Team Leader.
- Build and maintain a good working relationship with all other members of the team, suppliers and customers.
- Perform general administration duties within the Plant Team.
- Assist with the recommendation to increase/decrease the hire fleet.
- Take ownership of any given task and complete it by the agreed deadline.
- Complete the lost hire register daily on all internal plant failings.
- Maximise the utilisation of the internal fleet by communicating with regional depots.
Operating Environment: Operate in an open‑and even‑handed manner with all personnel across the business. Treat all participants with courtesy and respect, embracing differences. Encourage everyone to achieve maximum potential. Proactively contribute to teamwork and cross‑functional working. Listen to each other and share knowledge to combine expertise across the business and with clients and the supply chain. Behave with integrity and demonstrate a professional image at all times, always doing what is right. Take personal responsibility and accountability for actions, constantly striving to improve and exceed expectations while ensuring safety and quality are never compromised.
Skills Required:
- A working knowledge of plant and equipment would be advantageous.
- Previous experience of procurement and plant hire.
- Order placement experience.
- Good IT skills, particularly with Microsoft packages such as Word and Excel.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Plant & Customer Support Co Ordinator in Sheffield employer: Randstad Cpe London
As a Plant & Customer Support Co-ordinator in Sheffield, you will join a dynamic team that values collaboration and innovation within the logistics distribution and supply chain industry. Our company fosters a supportive work culture that prioritises employee growth, offering opportunities for professional development while ensuring a respectful and inclusive environment. With a focus on teamwork and integrity, we empower our employees to take ownership of their roles and contribute meaningfully to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Plant & Customer Support Co Ordinator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and plant hire industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for plant and customer support roles, and practice your answers. We want you to shine when discussing your experience with procurement and order placement.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Word and Excel, as these are key tools in the role. Maybe even create a quick project or report to demonstrate your proficiency during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Plant & Customer Support Co Ordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Plant & Customer Support Co Ordinator role. Highlight your relevant experience in procurement and plant hire, and show us how you can meet the day-to-day responsibilities outlined in the job description.
Show Off Your IT Skills:Since good IT skills are a must, don’t forget to mention your proficiency with Microsoft Word and Excel. If you've used any specific software related to order placement or call management systems, let us know!
Demonstrate Team Spirit:We love teamwork! In your application, share examples of how you've built relationships with colleagues, suppliers, or customers. Show us that you can contribute positively to our open and collaborative environment.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity in Sheffield!
How to prepare for a job interview at Randstad Cpe London
✨Know Your Stuff
Make sure you brush up on your knowledge of plant and equipment. Familiarise yourself with common terms and processes in procurement and plant hire, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Communication Skills
Since you'll be liaising with site personnel, suppliers, and customers, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively managed requests or resolved issues in previous roles to highlight your ability to build relationships.
✨Be Ready for Problem-Solving
Think of scenarios where you've had to innovate or resolve issues quickly. The interviewers will want to see how you handle breakdowns or order queries, so come prepared with specific examples that showcase your problem-solving abilities.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss how you've contributed to teamwork in the past. Share experiences where you've worked cross-functionally or supported colleagues to achieve a common goal, showing that you value teamwork and respect diverse perspectives.
