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For Companies At a Glance
- Tasks: Handle incoming calls and resolve customer enquiries with a smile.
- Company: Leading recruitment firm in the UK with a focus on customer care.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Join a supportive team and enhance your career in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading recruitment firm in the United Kingdom seeks a Call Handler / Customer Service Advisor to provide efficient customer service as the first point of contact. This role involves managing incoming calls, resolving customer enquiries, and maintaining high standards of customer care.
The ideal candidate will have strong communication skills and experience in a customer service environment. This position offers an opportunity to contribute to customer satisfaction and service improvement.
Inbound Call Handler & Customer Care Specialist in Hereford employer: Randstad Cpe London
Contact Detail:
Randstad Cpe London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Handler & Customer Care Specialist in Hereford
✨Tip Number 1
Practice your phone skills! Since you'll be handling calls, get comfortable with speaking clearly and confidently. Try role-playing with a friend to simulate customer interactions.
✨Tip Number 2
Research the company! Knowing their values and services can help you tailor your responses during the interview. It shows you're genuinely interested and ready to contribute to their customer care goals.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky enquiries. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Inbound Call Handler & Customer Care Specialist in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the first point of contact, make sure your written application reflects your strong communication skills. Use clear and concise language to demonstrate how you can effectively handle customer enquiries.
Highlight Relevant Experience: If you've got experience in a customer service environment, shout about it! Share specific examples of how you've resolved customer issues or improved service standards in your previous roles. We love seeing real-life applications of your skills!
Tailor Your Application: Don’t just send a generic application. Take a moment to tailor your CV and cover letter to match the job description. Mention how your skills align with the responsibilities of an Inbound Call Handler and how you can contribute to customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Randstad Cpe London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Inbound Call Handler and Customer Care Specialist. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show the interviewer that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since strong communication skills are key for this position, practice articulating your thoughts clearly and concisely. You could even role-play common customer interactions with a friend or family member. This will help you feel more confident and prepared to demonstrate your skills during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific examples from your past experience where you've successfully resolved customer enquiries or improved service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think on your feet and provide excellent customer care.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer satisfaction or how they measure service improvement. This not only shows your interest in the role but also gives you valuable insights into the company culture and expectations.
