At a Glance
- Tasks: Monitor live train performance and coordinate technical support during service hours.
- Company: Join a leading rail operations team with a focus on innovation.
- Benefits: Enjoy a competitive salary, structured shifts, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth into Control Room roles.
- Why this job: Be at the heart of rail operations and make a real difference in service reliability.
- Qualifications: Experience in the rail industry and strong communication skills are essential.
The predicted salary is between 55000 - 55000 £ per year.
- Control Room Operator – Rail
- Sector: Transport & Rail
- Shift Pattern: Panama Roster – 5-person team, including a cover week
About the Role
We are currently recruiting for an experienced Control Room Operator to join a busy rail operations environment, providing technical and operational support to customer Control Room teams while trains are in service.
This is an excellent opportunity for someone with a rail, rolling stock, train riding or maintenance background who is looking to move into a Control Room-based position.
Working at the centre of day-to-day fleet operations, you will monitor live train performance, respond to technical alerts, coordinate in-service failures and provide timely information and support to operational and maintenance teams.
You will be responsible for ensuring that emerging issues are identified quickly and that the appropriate technical support is coordinated to minimise disruption to train services.
Key Responsibilities
- Monitor and support the customer Control Room during train service hours.
- Act as a key point of contact between the Control Room, Operations, Maintenance and Depot teams.
- Monitor live ORBITA feeds and respond to technical alerts.
- Identify emerging train performance issues and elevate where appropriate.
- Manage and coordinate in-service train failures during operational hours.
- Carry out remote investigations using ORBITA, OTMR, CCTV and other available systems.
- Gather and assess technical information to support fault diagnosis and operational decision-making.
- Provide a clear technical information pack to technicians or Hi-Level Technicians attending a train or carrying out further investigations at the depot.
- Provide rapid technical support and information to customer Operations teams.
- Raise relevant work orders on the EAM system.
- Maintain accurate records of incidents, investigations and actions taken.
- Support planning and coordination activities associated with in-service failures.
- Communicate effectively with all relevant stakeholders during service-affecting incidents.
- Escalate technical or operational issues in accordance with established procedures.
- Support the safe, reliable and efficient operation of the fleet.
About You
We are looking for someone who is calm under pressure, technically minded and confident communicating with a range of operational and engineering teams.
You will ideally have previous experience within the rail industry and understand the challenges associated with trains operating in service.
You dont necessarily need previous Control Room experience, as this could be an ideal next step for a Train Technician, Rolling Stock Engineer, Maintenance Technician or experienced Train Rider looking to move into a Control Room environment.
Essential Skills & Experience
- Previous experience within the rail industry.
- Experience gained through rolling stock maintenance, train riding, operations or a similar rail environment.
- Good knowledge of EMU/rolling stock systems.
- Ability to understand and assess technical information relating to train faults.
- Ability to provide clear technical information and solutions to customers and operational teams.
- Good IT skills, including Microsoft Excel.
- Strong communication and interpersonal skills.
- Ability to remain calm and make effective decisions when dealing with service-affecting failures.
- Strong organisational skills and attention to detail.
- Excellent record-keeping skills.
- Ability to work effectively as part of a team and coordinate activities across multiple departments.
Desirable
- HNC or equivalent in Electrical or Mechanical Engineering.
- Previous Control Room or Fleet Operations experience.
- Experience using ORBITA or similar fleet monitoring systems.
- Experience using OTMR, CCTV or other train diagnostic systems.
- Experience using an EAM/computerised asset management system.
- Previous experience coordinating in-service train failures.
What We Offer
- £55,000 annual salary
- Panama shift roster
- 5-person team structure, including a cover week
- Opportunity to develop your career from a technical/maintenance background into a Control Room Operations role
- Opportunity to work at the centre of live rail fleet operations
- #J-18808-Ljbffr
Control Room Operator employer: Randstad Cpe London
Randstad CPE London is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the public-sector procurement space. With a strong commitment to employee development, you will have access to numerous growth opportunities while working in the vibrant city of Milton Keynes, known for its supportive community and modern amenities. Join us to make a meaningful impact through strategic sourcing and enjoy the benefits of a rewarding career in a regulated environment.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Randstad Cpe London.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Randstad Cpe London. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Randstad Cpe London, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Randstad Cpe London and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Randstad Cpe London. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Randstad Cpe London
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Randstad Cpe London.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Randstad Cpe London.
