At a Glance
- Tasks: Support customers by processing orders and resolving queries in a dynamic office environment.
- Company: Join a well-established global company with a focus on customer service.
- Benefits: Enjoy 28 days holiday, rising to 33 days after 12 weeks, plus a supportive work culture.
- Other info: Long-term temporary role with potential for permanent position by early 2027.
- Why this job: Be a key player in enhancing customer satisfaction and boosting sales opportunities.
- Qualifications: Strong communication skills, customer focus, and basic PC literacy required.
The predicted salary is between 29880 - 36520 £ per year.
Looking for a customer focused role within a well established and global company? Can you commit to a long term temporary position with a view to becoming permanent in early 2027? You will be a key office-based support and responsible for providing assistance across the business.
Your main role will be:
- Receiving and processing of customer orders
- Communicating with customers - inbound and outbound - in relation to delivery lead times or updates on other matters
- Liaising with the sales team to help boost sales opportunities
- Logging any customer queries and helping investigation to resolve
You will need:
- A professional telephone manner
- Strong customer focus
- Data entry/order processing skills
- Good all-round level of PC literacy and willing to learn new systems
Hours of work:
- Week 1 - 8:30am - 4:30pm
- Week 2 - 9am - 5pm
Benefits:
- 28 days holiday rising to 33 days after 12 weeks (inclusive of public holidays)
Candidates must be eligible to live and work in the UK.
Customer Service Coordinator in Swansea employer: Randstad Construction & Property
Join a dynamic team as a Business Analyst in Ramsgate, Kent, where you will play a pivotal role in the successful implementation of SAP S/4 HANA 2023. Our hybrid work culture promotes flexibility and collaboration, allowing you to thrive in a supportive environment that values diversity and equality. With opportunities for professional growth and a commitment to employee well-being, we are dedicated to fostering a rewarding career path for our team members.
Contact Details:
Randstad Construction & Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Construction & Property. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Construction & Property before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Construction & Property:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Construction & Property specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Construction & Property!
How to prepare for a job interview at Randstad Construction & Property
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
