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- Tasks: Monitor and manage incidents on the M25 while providing top-notch customer service.
- Company: Major highways management contractor with a long-term commitment to safety and efficiency.
- Benefits: Earn £15.00 per hour, enjoy flexible shifts, and gain valuable experience.
- Why this job: Join a dynamic team and play a crucial role in keeping our roads safe.
- Qualifications: Customer service experience is a plus; driving licence required.
- Other info: Opportunity for long-term contract with potential for permanent position.
The predicted salary is between 12 - 16 £ per hour.
Are you an experienced Control Room Operator? My client, a major highways management contractor, is looking for multiple Control Room Operators / Customer Service Agents to work with them on a long-term contract which could turn into a permanent role. This role is part of a 30-year Framework with National Highways.
This Dartford-based role will include working in a team in a control room environment where you will have a mixture of busy and quiet shifts. Duties include:
- Providing customer service support
- Alerting the emergency services and highways maintenance operatives of any incidents on the M25
- Deploying resources
- Logging all incident information and maintaining a comprehensive timeline
- Making arrangements for the clean-up and repair
The selected candidates will be working 48 hours a week on shift patterns of 4 days on, 4 days off - this is made up of 2 Day shifts and 2 Night shifts!
Offering: £15.00 per hour. You must be able to drive for this role as the office is based right by the Dartford Crossing, so you will need to drive to work. The selected candidate will also need to spend up to 2 weeks in the South Mimms training Centre.
This is a freelance role, so you will be paid WEEKLY via Randstad as the agency. We are open to all candidates with some level of customer service experience, whether it be in similar control room roles, working in a retail store, supermarket, delivery driver, or roles where you are used to being on the phone, e.g., the emergency services.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Control Room Operator in City of London employer: Randstad Construction & Property
Contact Detail:
Randstad Construction & Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about Control Room Operator roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences that showcase how you handled tough situations or provided excellent support.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the role and how you can contribute to their team in the control room.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Control Room Operator in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or control room roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Control Room Operator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly and easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Randstad Construction & Property
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Control Room Operator. Familiarise yourself with the key duties like customer service support, incident logging, and resource deployment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples from your past experiences where you've provided excellent customer service. Whether it’s from retail or emergency services, highlight how you handled challenging situations and ensured customer satisfaction.
✨Prepare for Shift Work Questions
Given the shift patterns of 4 days on and 4 days off, be prepared to discuss your availability and how you manage working night shifts. It’s important to demonstrate that you can adapt to this schedule and maintain your performance during busy periods.
✨Practice Incident Response Scenarios
Think about potential scenarios you might face as a Control Room Operator, such as alerting emergency services or managing an incident on the M25. Practising your responses to these situations can help you articulate your thought process and decision-making skills during the interview.