At a Glance
- Tasks: Be the friendly face at reception, managing queries and ensuring a smooth office experience.
- Company: Join a leading international infrastructure group transforming the industry.
- Benefits: Earn £15.50 per hour with a Monday to Friday schedule and career growth opportunities.
- Other info: Diverse workplace that values equality and supports all applicants.
- Why this job: Perfect for those who love customer service and thrive in a dynamic corporate environment.
- Qualifications: Experience in Front of House services and strong IT skills are essential.
The predicted salary is between 15.5 - 15.5 £ per hour.
Are you an enthusiastic and dynamic individual with previous experience working in a corporate environment? We are partnering with a leading international infrastructure group who are leading the transformation of our industry to meet the challenges of the future, and we are searching for a Facility Assistant to support their Westhill office. If you are passionate about delivering an exceptional customer experience and thrive in a busy front-of-house role, this could be your next great career move!
Role Details
- Location: Westhill, Aberdeenshire
- Rate: £15.50 per hour PAYE
- Contract: Starting ASAP until 24/12/2026
- Working Hours: 8:30am - 4:30pm, Monday to Friday
Key Responsibilities
- Acting as the first point of contact at the reception desk to provide first-class front of house services for external visitors, employees, and contractors.
- Answering the UK-wide switchboard, monitoring a shared mailbox, and managing day-to-day queries.
- Updating site inductions, carrying out inductions for new starters and visitors, and managing car parking records.
- Acting as the first point of contact for office and IT-related issues and managing them to resolution.
- Ensuring meeting rooms are maintained to an exceptional standard, managing the booking system, checking IT/VC equipment, and arranging hospitality.
- Managing the mailroom, including incoming/outgoing post, couriers, and distribution.
- Controlling stock for stationery, replenishing kitchen and office consumables, and managing the access control system/issuing passes.
- Carrying out weekly/monthly office checks, acting as the main Fire Marshal Coordinator, and proactively reporting maintenance issues.
- Liaising with cleaning contractors for day-to-day issues.
What We Are Looking For
- Experience in the provision of Front of House services at a corporate level.
- IT literate with a good working knowledge of the Microsoft suite of programmes.
- Exceptional customer services and excellent organisational skills.
- Confident in dealing with people at all levels with excellent verbal and written communication skills.
- AIWFM or an NVQ in Front of House/Reception/Business Admin.
- A good understanding and knowledge of Facilities Management.
Are you ready to be the welcoming face of an innovative, modern office?
Facilities Assistant in Westhill employer: Randstad Construction & Property Careers
As a leading employer in the marine civil engineering sector, we offer our Site Managers a dynamic work environment at a regional port, where every day presents new challenges and opportunities for professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and supportive work culture, ensuring that you can thrive while contributing to impactful projects in a live maritime facility. With competitive rates and a focus on safety and innovation, we provide a rewarding career path for those looking to make a difference in the industry.
Contact Details:
Randstad Construction & Property Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant in Westhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Construction & Property Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Construction & Property Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Assistant in Westhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Construction & Property Careers:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Construction & Property Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Construction & Property Careers!
How to prepare for a job interview at Randstad Construction & Property Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
