At a Glance
- Tasks: Assist customers with queries and resolve billing issues in a dynamic team.
- Company: Join a leading professional services firm in Croydon with a strong reputation.
- Benefits: Enjoy competitive salary, extensive holiday, and flexible working options.
- Other info: Full training provided with excellent progression opportunities.
- Why this job: Make a real difference in customer service while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you a customer focused professional seeking a new role with a leading employer? Our leading professional services client based in Croydon are seeking a motivated and customer focused candidate to work within their accounting function as a Customer Service Administrator. Working as part of a team in a highly successful department, you will play a key role in responding to customer queries via email and resolving billing and general account queries.
Leading company with excellent benefits:
- Full training provided
- Excellent working conditions and office environment
- Excellent progression and development within the business
- Agile / Hybrid working once fully trained
- Monday to Friday 9am to 5:30pm (can be flexible)
- £NEG up to £27.3k + extensive benefits + 33 days holiday + Birthday leave
- Permanent role
Duties include:
- Respond to customer queries via email relating to payments
- Investigations / issue resolution
- Update internal systems
- Data entry and systems updates
- Manage and prioritise high volumes of emails and system tasks
- Produce correspondence to customers where needed
- Process transactions relating to customer payments
Experience needed:
- Proven customer service experience
- Experience with supporting customers with bills, payment or similar would be an advantage
- Keen to learn new processes and develop new skills
- Organised, motivated and able to work well under pressure when needed
- Competent IT skills and able to learn new systems
- Local to the area or within reasonable commute
- Customer focused with excellent communication skills
For further details, please apply today.
Customer Service Administrator in South Croydon employer: Randstad Construction & Property Careers
As a leading employer in the marine civil engineering sector, we offer our Site Managers a dynamic work environment at a regional port, where every day presents new challenges and opportunities for professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and supportive work culture, ensuring that you can thrive while contributing to impactful projects in a live maritime facility. With competitive rates and a focus on safety and innovation, we provide a rewarding career path for those looking to make a difference in the industry.
Contact Details:
Randstad Construction & Property Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in South Croydon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad Construction & Property Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad Construction & Property Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in South Croydon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad Construction & Property Careers:Your cover letter is your chance to shine! Tell us why you want to work at Randstad Construction & Property Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad Construction & Property Careers!
How to prepare for a job interview at Randstad Construction & Property Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
