At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and satisfaction during home refurbishments.
- Company: Join a leading social housing team dedicated to improving community living.
- Benefits: Earn up to £24.00 per hour with fuel expenses covered and potential for permanent role.
- Other info: Dynamic work environment with opportunities for overtime and career growth.
- Why this job: Make a real difference in residents' lives while developing your career in social housing.
- Qualifications: Experience as a Resident Liaison Officer or similar role, with strong communication skills.
The predicted salary is between 24 - 24 £ per hour.
Location: Cheltenham (GL51)
Pay Rate: up to £24.00 per hour (fuel expenses covered)
Contract Type: Temporary to Permanent opportunity for the right candidate
Initial Duration: 2 months initially (Strong potential for extension/permanent contract)
8.5 Hours: Monday - Friday (Overtime available)
About the Role
We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) to join a major planned maintenance programme on a busy social housing site in Cheltenham. This is an initial short-term cover contract running from July to late September, with an immediate temporary-to-permanent path available for a standout candidate. Serving as the primary point of contact between residents, the site delivery teams, and the client, you will play a critical role in ensuring smooth delivery and exceptional tenant satisfaction during essential home refurbishment works.
Key Responsibilities:
- Act as the face of the project, delivering clear notifications, arranging property access, and keeping residents fully informed of planned schedules.
- Visit residents in their homes to conduct pre-start site assessments, explain the scope of work, and capture property choices/data.
- Input accurate site notes, resident profiles, and progress updates directly into the project CRM system.
- Professionally handle tenant queries, complaints, and access challenges, resolving issues quickly to minimize disruption and avoid project delays.
Requirements:
- Proven track record working as an RLO, TLO, or Customer Liaison Officer within social housing or occupied property maintenance.
- Must own a reliable vehicle and hold a valid Full UK Driving Licence (fuel and mileage expenses are fully reimbursed).
- Comfortable using mobile tablets/laptops and logging details into property management or CRM databases.
- Outstanding communication, emotional intelligence, and conflict-resolution skills.
- Experience supporting vulnerable residents is highly advantageous.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Resident Liaison Officer-Social Housing in Swindon employer: Randstad Construction and Property
Randstad Construction and Property is an excellent employer, offering a supportive work environment where employees can thrive. With competitive pay, weekly earnings, and the opportunity for temp-to-perm roles, you will find a rewarding career path while enjoying a great work-life balance in the beautiful city of Oxford. Join our dedicated team and take advantage of our commitment to employee growth and satisfaction.
Contact Details:
Randstad Construction and Property Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer-Social Housing in Swindon
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Randstad Construction and Property, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Resident Liaison Officer-Social Housing in Swindon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Randstad Construction and Property. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Randstad Construction and Property. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Randstad Construction and Property
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Randstad Construction and Property.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Resident Liaison Officer-Social Housing role at Randstad Construction and Property, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Randstad Construction and Property that you can think critically and act effectively under pressure.
