Scheduler in Stoke-on-Trent

Randstad are currently partnering with one of the UK's fastest-growing safety and compliance businesses to find a highly organised Administration Support and Scheduler to join their Water Hygiene division at their Stoke Head Office. If you thrive in a fast-paced environment and love being the organisational glue that holds a team together, this is for you.

Operating much like a dynamic help-desk coordinator, you will be the vital link connecting clients, field engineers, and the technical laboratory team. Our client is looking for a proactive problem-solver who wants to build a long-term career with a business that truly values its back-office staff.

Location: Stoke

Salary: £25,500 - £28,000

Working hours: 37.5 hours

Package: 25 days holiday, increasing by 1 day every year, Stakeholder Pension, Life cover, Employee Assistance Programme, and a Health policy. Total flexibility to choose a standard company car, a commercial van, or opt for a cash allowance.

What you'll actually be doing day-to-day:

• You will take charge of planning, scheduling, and diarising water hygiene site works, making sure engineers are allocated efficiently and routes are optimised to minimise downtime.
• You'll be the friendly, professional voice on the phone, liaising with client sites to arrange access, confirm appointments, and swiftly manage any scheduling curve-balls or conflicts.
• You will act as the primary coordination point between the field engineers out on the road and the central operations team.
• You will coordinate the receipt of laboratory analysis, ensure data is accurately tracked, and liaise directly with the Service Chemist regarding sample statuses and follow-up actions.
• You'll maintain highly accurate administrative records, job schedules, and file lab results to ensure everything meets strict audit and compliance standards.

What you need to bring to the table:

• To succeed in this role, you need to hold strong organisational and time-management skills; multi-tasking and prioritising tasks when necessary.
• High attention to detail who communicates wonderfully, both over the phone and in writing.
• You must be fully IT literate and comfortable using Microsoft Office (Outlook, Excel, Word) alongside internal scheduling systems.
• You'll need a calm, problem-solving mindset to handle operational changes and scheduling clashes.
• It would be beneficial to have an understanding of compliance-driven environments (like water hygiene or similar regulated services).

Ready to become the organisational heart of a thriving team? Apply through Randstad today and let's have a chat!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.