At a Glance
- Tasks: Manage tenant relationships and communication during major construction projects.
- Company: Dynamic social housing organisation focused on community regeneration.
- Benefits: Competitive salary, full-time role, and comprehensive benefits package.
- Other info: Join a growing team with opportunities for career advancement.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in resident liaison and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Location: Rushden (and surrounding areas)
Salary: £40,000 - £45,000 per annum (Depending on experience) + Benefits
Contract Type: Full-time, Permanent
Sector: Social Housing / Planned Maintenance & Regeneration
About the Role
Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio.
Key Responsibilities
- The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions.
- Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works runs smoothly.
RLO - Resident Liaison Officer employer: Randstad Construction and Property
As a leading player in the social housing sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. Our Rushden location offers a vibrant community atmosphere, where you can make a meaningful impact on residents' lives while enjoying competitive benefits and opportunities for career advancement within our expanding team.
Contact Details:
Randstad Construction and Property Recruitment Team
