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- Tasks: Be the go-to person for residents during energy-saving projects, ensuring their needs are met.
- Company: Join a dynamic team focused on social housing and sustainability in Ely and Cambridgeshire.
- Benefits: Enjoy a competitive salary, car allowance, and potential for permanent employment.
- Why this job: Make a real difference in people's lives while working on impactful energy-saving initiatives.
- Qualifications: Experience as a Resident Liaison Officer with strong communication skills is essential.
- Other info: Flexible working hours and a commitment to diversity and equality in the workplace.
Location: Ely & Surrounding Cambridgeshire Areas (CB7 4JL)
Salary: 30,000 + 4,000 Car Allowance
Contract: 12-Month Fixed-Term (with potential for permanent)
Are you an experienced Resident Liaison Officer (RLO) with a passion for customer service? We are launching a brand-new contract focused on Social Housing Decarbonisation Fund (SHDF) works in Ely and surrounding Cambridgeshire, and we need your expertise!
As our RLO, you'll be the primary point of contact for residents during planned energy-saving works like windows, doors, EWI, insulation, and roofing. Your vital role will be to support the Project Manager by prioritising residents' needs, addressing concerns, and fostering a safe, secure, and positive living environment.
You'll work closely with site staff, ensuring clear, proactive communication and meticulous planning to minimise disruptions, build trust, and deliver a seamless, customer-centric experience.
Key Responsibilities:- Attend regular meetings with client representatives and tenants to ensure top-tier customer service.
- Maintain a consistent approach to customer care across the contract.
- Manage and escalate tenant complaints effectively.
- Keep the on-site database updated with ongoing works.
- Proven experience as a Resident Liaison Officer, ideally within a social housing background.
- A strong, customer-focused approach with excellent communication skills.
- Full, clean driving license and own vehicle (essential for site and office travel).
- Flexibility to work Monday to Friday, 8 am - 5:30 pm (with a 1-hour lunch break).
If you're ready to make a significant impact on residents' lives and contribute to vital energy-saving projects, we encourage you to apply!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
RLO employer: Randstad Construction and Property
Contact Detail:
Randstad Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO
✨Tip Number 1
Familiarise yourself with the Social Housing Decarbonisation Fund (SHDF) and its objectives. Understanding the specifics of this initiative will help you demonstrate your knowledge during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience as Resident Liaison Officers. Engaging with them can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant complaints or improved customer service. Having specific examples ready will showcase your problem-solving skills and customer-focused approach.
✨Tip Number 4
Research the company culture and values of StudySmarter. Tailoring your conversation to align with our mission and demonstrating how you can contribute to a positive living environment for residents will set you apart from other candidates.
We think you need these skills to ace RLO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer, particularly in social housing. Emphasise your customer service skills and any relevant projects you've worked on that align with the Social Housing Decarbonisation Fund.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully managed tenant relationships and resolved complaints in the past.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and flexibility. These are crucial for the RLO position, so provide examples of how you've demonstrated these abilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Randstad Construction and Property
✨Showcase Your Customer Service Skills
As a Resident Liaison Officer, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully addressed resident concerns or improved their living conditions. This will demonstrate your commitment to prioritising residents' needs.
✨Understand the Decarbonisation Fund
Familiarise yourself with the Social Housing Decarbonisation Fund and its objectives. Being knowledgeable about energy-saving works like insulation and roofing will not only impress the interviewers but also show that you're genuinely interested in the role and its impact on the community.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing tenant complaints or communicating with site staff. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a positive environment for residents.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. During the interview, be clear and concise in your answers. Also, ask insightful questions about the role and the company, which will showcase your enthusiasm and understanding of the importance of communication in maintaining resident trust.
